National Account Manager - Luxury On Trade

Diageo has built a strong platform for growth - through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range. The company's strong local business units are well positioned to win in increasingly competitive and fast-paced environments. Diageo's portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference.

Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works. At Diageo, employees are passionate about its customers and consumers and want to be the best. They give each other the freedom to succeed and value each other. Employees work hard so they can be proud of what they do and how they do it. While Diageo moves at pace, constantly evolving and improving, its values remain consistent. Diageo wants employees to live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.

We have identified an opportunity to accelerate our luxury agenda by our Premium and Super Premium market share and NSV. To achieve this, we have created a dedicated luxury business unit in our GB Market to build distinctive iconic luxury brands and execute via strong customer partnerships in all channels. This business unit will be the experts for all things Luxury with strong partnership, strategic vision, brand passion and desire to shape the future with us. This is a dynamic and exciting opportunity with a massive growth ambition to work with iconic global luxury brands.

More about Diageo is available at its web site: https://www.diageo.com/

Role Dimensions

This role is a key leadership role, reporting to the Head of Luxury On-trade. This role focuses on a small number of large strategic customers, with both a GB national & international footprint.

In this role you will be the personification of Diageo's ambition: to become the world's best-performing, most-trusted consumer goods company and build category-leading partnerships with industry-leading outlets. We are looking for someone with a sophisticated sense of style, who can present themselves and our products to reflect the luxury brand's image and values.

The Luxury On trade team plays a crucial role in transforming Diageo's presence in the top 10% of on trade accounts, connecting our brands with luxury consumers in these outlets. The Luxury NAM will be an integral part of the senior commercial team, leading Diageo through a transformational journey, step changing its luxury ambition. It will also be the key point of contact for global commercial contracts, for customers with a head office in GB.

Top ACOUNTABILITIES

• Responsible for driving the internal P&L delivery and external market share growth of the Diageo Luxury portfolio in the region. Lead the team to executional success by providing the strategic direction for region, using market knowledge and outlet data to build plans to win share and deliver exponential on-trade P&L growth.

• Partner with the Diageo Luxury Marketing team to put our brands in the heart of culture by leading activation in outlets, driving talkability and availability.

• Deliver against the distribution and execution targets each month, quarter and year.

• Lead multi-functional teams, implementing global commercial agreements (commercial & marketing) where appropriate.

Ideal experiences / Qualifications / capabilities

• Leadership commercial experience in Luxury product categories or high-end accounts in the On trade is preferred.

• Experience working with global customers, operating in multiple markets.

• A proven track record of managing multiple influential retail customers and building new brand opportunities, you will need previous experience in this sector to succeed.

• Deep understanding of what is important to influential on trade GB customers and using this insight to drive the creation and execution of a clear and powerful commercial plan.

• Finger on the pulse of what is happening on the ground in both on-trade and third space venues, and brilliant relationships with key influencers in the industry.

• Experience building and activating luxury brands in conjunction with central marketing teams, demonstrating a clear brand building capability and robust decision making across commercial and marketing levers.

• In depth category knowledge across spirits and the alcohol (& non-alcoholic drinks) categories. Passion for premium and Super premium brands, customers & consumers.

• Advanced negotiation and customer relationship building skills

• Robust commercial understanding, P&L literacy - innate numerical and analytical skills and ability to derive insight from data. Demonstrate deep personal accountability for performance.

• Ability to forge strong and effective cross-functional team relationships and confidently interact with senior partners internally and externally to deliver business outcomes

• Effectively networked, to manage multiple external customers and collaborate with internal partners to build value for them.

• Proactive and entrepreneurial approach to grow existing and win new customers ahead of our competition

Your job isn't done until our products are visible to consumers and you engage the consumer by driving awareness and brand passion for our products. This is a commercial position by heart, and you are responsible for commercial success and inspiring customer loyalty while implementing marketing activations.

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our team to thrive and to realize our ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

Flexibility is key to success in our business, and many of our staff work flexibly in many ways, including part-time, compressed hours, flexible location.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

Don't let anything stop you from applying!]]>