Multi Property Systems Manager

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Job Description

Position Summary
The Multi Property Systems Manager contributes advanced technology expertise and hospitality business knowledge to support Marriott International's IT and operational objectives across multiple properties. Reporting to the Regional Director IT UK, Ireland & Nordics, this role partners closely with hotel leadership to ensure reliable, secure, and compliant technology environments, while directly managing one Multi Property Field Technician.

The role is property-based and requires on-site presence each working day.

Key Responsibilities

• Support hotel management with technology implementation, maintenance, and ongoing support across multiple properties.
• Ensure all hotel-based technology is installed and maintained in line with Marriott International standards and Information Security policies.
• Act as the primary IT liaison for hotels, vendors, and the Marriott Service Desk.
• Provide escalation support for complex or out-of-SLA issues involving third-party vendors.
• Manage Active Directory environments and oversee deployment and maintenance of physical and virtual servers.
• Deliver end-user support to hotel associates in line with defined support processes.
• Install and configure new devices using Marriott deployment and imaging tools; manage moves, adds, and changes for PCs and peripherals.
• Apply operating system and security patches as directed by corporate and divisional technical leads.
• Assist with disaster recovery planning and execution at property level.
• Maintain accurate inventories of hardware, applications, and IT assets, supporting the technology asset lifecycle.
• Reinforce communication to hotel leadership relating to IT projects, policies, risks, and plans, providing status reporting as required.

Candidate Profile
Experience

• IT management experience, ideally gained within the hospitality industry.
• Demonstrated experience supporting hotel operations and working alongside operational leadership teams.
• Strong problem-solving capability with experience managing complex, multi-system environments.
• Hands-on experience with:
• Network hardware and protocols
• Desktop and peripheral support
• Operating systems and server environments
• Hospitality systems such as Opera (PMS), MARSHA, Sales & Catering, Simphony, and Infrasys (or equivalents).

Skills & Competencies

• Strong technical troubleshooting and resolution skills across PCs, operating systems, servers, and peripherals.
• In-depth working knowledge of ServiceNow and IT operating standards.
• Experience with virtualisation technologies (e.g., VMware).
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Analytical and data-driven decision-making approach.
• Relationship builder who collaborates effectively across teams and vendors.
• Hands-on, proactive mindset with a strong focus on service delivery and issue resolution

Why Join Marriott International?
At Marriott International, you'll be part of a global organisation that values innovation, collaboration, and personal growth. You'll work at the intersection of technology and hospitality, helping enable exceptional guest experiences while building your career within one of the world's most recognised brands.

Bring your technology expertise to the world stage. Apply today and make your mark with Marriott International.

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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.