Mortgage Product Manager

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About The Role

Contract type: Permanent

Hours: Full-time, 35 hours

Salary: £47,000 - £57,000

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]

We're on a mission to support customers to own their own home - those often overlooked by traditional lenders, and we have an opportunity for a Mortgage Product Manager to join the team and help lead the way. You will own and refine our mortgage product range, balancing customer needs with commercial goals and risk management. You'll drive pricing strategy, implement innovative models like price elasticity, and ensure our products deliver fair value under the FCA's Consumer Duty.

With a focus on market trends, competitor insights, and cross-team collaboration, you'll play a pivotal role in shaping new mortgage propositions and optimising our lending performance. This role is perfect for someone passionate and energised about making homeownership accessible to all.

Here's a taste of what you will be doing as a Mortgage Product Manager at Nottingham Building Society: -

• Own and maintain the Society's mortgage product range, ensuring we continue to balance customer needs, commercial objectives, operational capacity and risk appetite.
• Develop and maintain our mortgage product and pricing strategy - for example, implement a price elasticity model and develop the key principles that shape pricing decisions. In doing so, play a key role in driving the Lending team's commercial performance.
• Deliver periodic product reviews and fair value assessments to ensure we continue to delight customers and adhere to the "price and value" aspects of the FCA's Consumer Duty.
• Contribute to the development of new mortgage propositions for extra ordinary borrowers (EOBs) who are under-served in the market.
• Undertake market and competitor analysis to help shape our mortgage proposition and pricing.
• Collaborate effectively with Finance, Treasury and Savings colleagues to ensure an effective and coherent approach to trading performance and financial risk management.
• Own and develop key policies and frameworks that relate to mortgage products and pricing.
• Work closely with Lending colleagues across sales, operations and other areas to ensure product and pricing decisions and well understood and take account of colleague, customer and broker feedback.
• Play a role in "telling the story" to colleagues in terms of our product range and commercial performance.

About you: -

• Transferable experience within a similar mortgage (or retail financial services) product / pricing role
• Experience in understanding customer needs and influencing customer outcomes.
• Strong knowledge of the UK mortgage market including customer and commercial trends.
• Strong verbal and written communication skills, including the ability to synthesise complex information for a range of stakeholders including senior management.
• Strong data skills including relevant software - Excel, PowerBI etc as appropriate.
• A curious and proactive nature, particularly around future trends and developments that could benefit the Society and its customers.
• Lead by example by fully championing new ways of working and role modelling the use of new systems and data.
• Ability to shape recommendations based on the evidence - both quantitative and qualitative.

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

About Us

We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.