Mortgage Intermediary Development Manager

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Our Mortgage Intermediary telephone department have the opportunity to join their leadership team. This is an up to 12 month secondment. This role plays a key part in our success by leading a team of telephone /web chat business development advisors who's business-to-business (B2B) service is recognised as being the best in the industry. Being passionate about coaching a team to develop the skills and knowledge that underpins our market reputation for providing fast, accurate, professional and friendly mortgage business development support will be key. The role also includes being responsible for: Ensuring the highest level of service to Intermediaries / Brokers through the achievement of all service and quality measures. Developing the telephone teams mortgage market knowledge and commercial awareness Creating an inclusive environment where staff are developed, supported and coached to achieve their personal goals Being an influential communicator at peer, stakeholder and B2B level Having an expert level of lending policy knowledge , product rules and commercial awareness, in order to make decisions in a fast paced environment. Develop a detailed understanding of the whole mortgage process from marketing to underwriting procedures