Monetisation Strategy & Operations Manager - Operations Excellence

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Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

The high-performing Global Business Solutions Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting and insights, revenue planning, sales & client incentive & policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally.

You will be joining the Operations Excellence team within the EUI MSO team. This role focuses on driving key sales enablement and revenue operations activities, including (but not limited to) day-to-day sales operational support, quarterly cadences (e.g. Sales incentives, account management), and quarterly projects to drive sales operations productivity and efficiency (process and system enhancements, policy proposals, etc). We are looking for a driven, self-starter who can collaborate well with sales and partner teams, execute and deliver core operational processes, and critical thinkers that can spot bottlenecks and lead projects to drive change.

Responsibilities:
- Accounts and book of business management - Manage scheduled account transfers, book of business review, account and data hygiene, data scope access and permission management, etc.
- Sales performance management - Conduct quarterly sales incentive processes, performance distributions and adjustments approvals
- Sales enablement - Support sales on day-to-day sales enablement topics via the global helpdesk, assist with questions related to accounts, contracts, billing set-up, etc.
- Knowledge management - Create and manage all support materials and resource hubs, drive training for all sales processes and key topics, communications on process and system updates
- Process improvement projects - Conduct in-depth assessments of our sales and internal processes end-to-end to identify gaps and their drivers, and build and implement solutions to support revenue growth
- Business intelligence - Create and maintain business intelligence tools and dashboards to track operational metrics/KPIs, monitor and share trends with senior leadership teams to ensure operational health of business
- Extensive collaboration with various internal teams, incl. Finance, Legal, Tax, Product, Sales, and Systems teams to continuously evolve and adapt our policies and processes

Qualifications

Minimum Qualifications
- Experience in a fast-paced environment - high growth start-up, tech platforms, etc. in an operations and/or project/program management capacity
- Proficient in Microsoft Office and/or Google Suite, especially Excel and Google Sheets.
- Experience using data to create compelling stories that communicate key messages across the organization and to influence various levels of management decision making
- Excellent communication (verbal and written) and stakeholder management skills
- Fast learner, ability to independently multi-task, prioritize, and manage time effectively
- Experience working cross-functionally with various internal teams, including Finance, Sales, Systems, and Product
- Self-starter and execution mindset, capable of delivering on changes with minimal supervision

Preferred Qualifications:
- Experience with data visualization software, BI tools, or SQL and - Familiarity with major sales CRM platforms (e.g. SalesForce,), Order Management Systems (Operative, FatTail, Prisma, etc.) and Ads Platforms (Google Ads Manager, Facebook, etc.) is a plus
- Knowledge, understanding, or experience working in adtech environment would be a great benefit in this role
- As we are an EMEA based business, any additional languages skills would be a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.