Mobile Scheme Manager (Category 1 Sheltered Housing)

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Job Description

Mobile Scheme Manager - Category 1 Sheltered Housing

Salary: Band 5 - £24,362 - £26,073 p.a.

37 hours per week Monday - Friday

Permanent

The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed. In Sheltered Housing we promote independent living for residents but with the knowledge that someone is always on hand to give support and to be available to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council; therefore residents are able to live independently in their own accommodation but with some support available as needed.

What is the role?

Residents in Sheltered Housing have a range of physical and mental health needs which means they need our support to maintain their independence. You will work to achieve this as per the Sheltered Housing Purpose. You will be working as a mobile Cat 1 Scheme Manager providing advice and support to residents living in Category 1 Sheltered Housing accommodation across the City.

As a mobile Scheme Manager, you will work closely with other Scheme Managers and will be expected to provide cover when the designated Manager is not at work. You may also be called upon to provide additional cover at short notice if there is a period of high demand. Part of the role will involves meeting and greeting new tenants, introducing them to the Category 1 Sheltered Housing Service and making them aware of the service that they can expect.

You will act as an advocate for residents when working with other agencies and you will be acting as a link to other agencies including social services, care agencies and health services. Your role also requires you to identify and respond to incidents and problems relating to the residents. You will be required to accurately record information, incident reports and liaise with members of the residents' families. Where appropriate, you will have the responsibility for raising Safeguarding alerts.

For more details on the role please click HERE for the full job profile!

Who is the person?

You need to:

1. Have experience of working directly (face to face) with people.
2. Have an understanding of older persons and the needs and the concerns that they might have.
3. Be a good listener, with a calm manner, with the ability to converse at ease with residents and provide advice in accurate spoken English.
4. Have excellent interpersonal skills in order to gain the trust of residents, their families and your colleagues.
5. Have an awareness of the importance of confidentiality when working with residents, in particular regards GDPR requirements.
6. Be an effective team player, willing to support those in your team when they are facing challenges and adaptable to the demands of the service.
7. Understand the need to maintain appropriate professional boundaries with residents you are supporting.
8. Understand the role of Social Services, Health Services, Voluntary agencies and other relevant professionals. Be confident at communicating with these agencies to share appropriate information in order to achieve a positive result for the resident.
9. Have good written skills as you will be required to write concise notes in residents' files, respond to complaints and compile reports, for example in relation to Safeguarding matters.
10. Be able to use your own initiative and discretion whilst recognising and understanding policies and procedures in place.
11. Have the ability to prioritise workloads and self-manage your time effectively to meet the different needs of each resident.
12. Be confident in being able to lone work as well as working as part of a team.
13. Have good IT skills, including use of Microsoft Outlook and Word/Excel and to able to use in house databases as required.

NB: The post is a Mobile Scheme Manager and you will be expected to visit schemes across the city. Having access to a mode of transport is therefore essential to be able to do this role.

If you feel that this is the opportunity for you, please complete your application.

More information about sheltered housing can be found on Portsmouth City Council's website:

https://www.portsmouth.gov.uk/services/housing/council-tenants-and-lease...

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile!

Closing date: 24th September 2024 at 16:00.

Please detail your full employment history with dates and explain any gaps. Please also include references from your last 2 years employment - these must be managerial (no personal references).

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk