Migration Lead (Collections & Recoveries capability)

Job Title: Migration Lead (with Collections & Recoveries capability)

About the Job you are considering:

We are seeking a seasoned Migration Lead to drive the end-to-end transition of the Collections Recoveries capability from Tallyman to the SDM platform Strategy Decision Management. The role spans strategy design data migration platform builds integration cutover and post go live stabilization with a specific focus on credit cards portfolios prime subprime retail cobrand You will partner with business ops risk strategy technology and vendor teams to deliver a safe compliant and value accretive migration without customer detriment or operational disruption

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

• Own the migration plan phased vs big bang scope and critical path across environments Dev Test UAT Pilot Prod
• Stand up programme governance RAID change control design authority and reporting to Steer Co
• Define and manage entry-exit criteria for all stages SIT UAT ORR go no-go
• Lead vendor and third-party coordination platform provider dialer IVR comms vendors bureaus
• Translate collections operating model into SDM strategy constructs segmentation treatments queues workflows champion challenger and hardship journeys
• Map Tallyman capabilities to SDM equivalents identifying gaps and remediation extension options
• Define treatment orchestration for cards SMS IVR letters email agent queues self-service fee interest handling promise to pay re-age roll rates and cure logic
• Ensure compliance with FCA GDPR PCI DSS vulnerability customer detriment safeguards and Responsible Collections practices
• Lead data discovery and profiling customers' accounts delinquencies strategies promises queues balances notes and audit
• Define data lineage mapping and transformation from Tallyman schemas to SDM including history notes and active arrangements
• Orchestrate migration rehearsals reconciliation and rollback strategy validate parity via golden datasets
• Own integration design across cards core platforms e.g. Vision-PLUS, TSYS payments gateways comms services SMS email letters dialler IVR CRM MDM BIMI and risk decisioning
• Ensure real-time batch interfaces SLAs and retry poison queue patterns are robust define monitoring alerting observability dashboards
• Drive performance resiliency and failover testing capacity planning for peak cycles statement billing collections peak
• Coordinate security reviews AppSec data masking key management SOX controls and operational readiness runbooks on call KT
• Define end to end test strategy SIT UAT NFT performance resilience AB and champion challenger validation for strategies
• Track KPIs post go live roll rates cure rates Promise to Pay adherence agent handle time NPS complaints and operational SLAs
• Engage Risk Operations Compliance Legal Finance and Tech stakeholders align outcomes with business case and conduct risk appetites
• Drive training comms and change adoption for collections agents and support teams
• Provide clear executive level status updates and options analysis or financial services'

Your Skills:

Proven delivery leadership of large-scale decisioning or collections platform migrations (Tallyman experience is a strong plus).
• Strong understanding of Collections & Recoveries processes, segmentation, workflows, and treatment strategies.
• Expertise in SDM, decision engines, workflow automation tools, and credit risk systems.
• Experience with card portfolios - prime, sub-prime, retail, and co-brand.
• Strong grounding in data migration methodologies, mapping, validation, and reconciliation.
• Familiarity with regulatory & risk frameworks in consumer lending and Collections.
  We are a Disability Confident Employer:

  Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

  Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
  To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World's Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com