Micromobility Dealer Partnership Manager

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About The Role

Motability Operations are currently recruiting for a Micromobility Dealer Partnership Manager to join our team based remotely on a full-time, permanent basis. In this role, you will manage, develop and enhance partnership relationships with our dealers to drive performance and delivery of customer excellence.

• Manage the Micromobility dealer network supplying products and services to the Motability Scheme
• Mange our dealers to provide exceptional customer service to our customers and provide a gold standard 'in life' servic
• Manage the Dealer Relations Account Manager team to commercially engage with the dealer network to deliver an effective partnership
• Review and define the future dealer partnership model to effectively accommodate the significant increase in customers and dealers
• Implement, manage and embed a new, streamlined and simplified Motability Dealer Partnership programme, that rewards dealers for service excellence
• Work with our wider Customer Services teams to significantly reduce early terminations and service, maintenance and repair costs
• Work closely with the Micromobility leadership team to reduce lease costs and improve affordability for our customers
• Plan, budget and deliver the annual Dealer Partner Meetings, to ensure all dealers remain actively engaged stakeholder of the Scheme
• Produce high quality reporting for the dealer network Micromobility leaders
• Manage and support the delivery of the 'Big Event' programme, ensuring all dealers and manufacturers engage professionally and enthusiastically
• Support the development, delivery and future capabilities of the Micromobility platform to deliver significant efficiency and enhanced benefits
• Work in partnership across the business to develop sustainable and commercially viable solutions for customers

About You

• You're experienced in managing others to drive engagement and performance
• You deliver engaging meetings with partners both digitally and face to face.
• You can operate strategically and collaborate with stakeholders to deliver shared objectives and a sustainable scheme.
• You're a strong communicator who can build and manage relationships with both external and internal stakeholders.
• You're highly motivated and ready to take ownership for delivery of first class customer service, volume forecasts, scheme growth and budgetary control
• You're keen to explore new ways of working, embracing the test and learn approach to find improvements and support Micromobility team success
• You are comfortable to work with data and insights to support your decision-making.
• You can operate as part of a collaborative and effective management team

Minimum criteria:

• Experience of managing commercial partnerships and influencing third party relationships to improve customer experience and engagement
• Experience of managing a team
• Excellent communication and interpersonal skills
• Strong commercial and financial acumen
• Experience of operating within a customer centric environment
• Proven experience of delivery within a challenging environment
• Experience of working at a senior level

About The Company

We're the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers' mobility in a fast-changing world. We're the UK's largest car leasing company and we help over 750,000 people get on the road.

We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.

What we do

We lease a wide range of tailored mobility solutions to people who receive of one of the Government's qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.

At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.

The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.

How we work

We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more.

We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.

Our beliefs and values

We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.

We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.

Our values are at the heart of everything we do:

• We believe no one should be left behind
• We find solutions
• We believe we must take the lead
• We drive change
• We believe everything starts with the customer
• We care

What we can offer you

• Pay: competitive salary, with a yearly discretionary bonus, based on your performance
• Holiday: 28 days, and you can buy and sell days
• Pension: 15% non-contributory pension (9% during probation)
• Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme
• Development: A library of internal training on our myLearn platform
• Family friendly: We have competitive family leave policies
• Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first-rate disability access
• Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly
• Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand-new electric or plug-in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers
• Other voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.