MICE Sales Manager

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Job Description

W Edinburgh is expanding the sales team and is hiring a Sales Manager focusing on the MICE (Meeting, Incentive, Conference and Exhibitions) segment. We invite you to play an integral part in bringing to life this unique brand in Edinburgh.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Director of Sales, the MICE Sales Manager at W Edinburgh will be an integral member of the sales team, responsible for overseeing group and catering related opportunities.

Joining the team means you will be instrumental to the success of the hotel's operation and beyond. We are looking for someone who is organized, detail-oriented and enjoys building long-lasting relationships with clients.

As MICE Sales Manager, key aspects of your role will include:

• Work with the Director of Sales and team to ensure understanding of sales strategy and effective implementation of this strategy for the segments you are responsible for
• Provide positive leadership to ensure maximum revenue potential
• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, site inspections, entertainment, FAM trips, trade shows, etc.
• Develop relationships within community to strengthen and expand customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate, complete and effective turnover to Event Management.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Analyze market information by using sales systems and implement strategy to achieve the property's financial room and catering goals
• Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Gain understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution
• Execute and supports the company's customer service standards and property's brand standards.
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Sets a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution prior to, during and after group/event
• Empower your team to resolve guest issues independently and with confidence
• Work in collaboration with all heads of departments to ensure a successful hotel operation
• Be a W brand ambassador, ensuring the brand's voice is present in your interactions with guests and talent

Our ideal MICE Sales Manager is someone who has:

• The ability to build and maintain positive relationships with key stakeholders
• Strong organization and multi-tasking skills
• Adaptability, with the ability to maintain performance under pressure or whilst experiencing changes or challenges in the workplace
• Sophisticated communication skills
• A supportive team mindset, working well with others to achieve team goals
• Previous experience working in luxury hotel sector
• Previous experience working with domestic and international groups from different markets
• A positive mindset
• A genuine passion for their role

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Bonus plan
• Enhanced holiday entitlement - starting at 31 days (including bank holidays) and increasing with length of service
• Company pension scheme
• Private medical insurance
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family.

If this sounds like the perfect role for you, then apply to join the Sales team today!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure is the centrepiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.

The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terraces, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect role for you, then apply to join the Sales team today!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.