Metrolink Operational Improvement Manager

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Do you have a passion for driving continuous operational improvements? Can you manage multiple projects to deliver an improved quality of services to customers?

This is a unique opportunity to work for one of the most iconic transport networks outside of London, driving operational improvements delivered to Metrolink customers within Greater Manchester.

Your Role
Transport for Greater Manchester (TfGM) is seeking a rail transport professional experienced in driving forward operational improvements, to join the Metrolink team as a Metrolink Operational Improvement Manager. This role will work in partnership with the Metrolink Operator, TfGM Resilience & Business Continuity, and interested stakeholders, to improve operational performance, develop and deliver security initiatives, ensure compliance against National security obligations and manage contract compliance in these areas.

Key Responsibilities
As Metrolink Operational Improvement Manager, you will be responsible for:

• Work with internal stakeholders and the operator representing TfGM Metrolink within DfT Land Transport Security Legislation and Best Practise Guidance.
• Work with the operator and stakeholders to scope, manage and deliver operational projects to improve the Metrolink service provided.
• Ensure contract security compliance is managed and monitored to deliver actions and to measure results.
• Form partnerships with the operator, stakeholders and internal departments contributing to wider Metrolink objectives and deliverables.

What you'll bring
What you do and how you do it is important - whatever type of role you work in at TfGM - and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
We're looking for someone who has:

• Significant experience in either light rail or rail operational environments.
• Operations experience in transport, engineering or operations/customer service delivery.
• Proven experience of delivering outputs against national security standards, regulations and processes.
• Experience of making performance improvement decisions in an operational function resulting in benefits to passenger services or environments.
• Proven ability to communicate and present proposals to a range of stakeholders in a persuasive manner.
• Proven experience of managing multiple supplier contracts to deliver standards of service.
• Proven experience of having developed productive and successful joint working relationships.
• Experience of successfully managing multiple projects to deliver outputs within required timescales.

What we can offer you

A permanent role with a salary of £57,770- £65,024 per annum depending on skills and experience.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

If you believe you have the skills and experience required, we'd really like to hear from you. To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success. Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES - we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.