Mental Health and ADHD Operations Associate

Job Description

Contract: Permanent

Closing date: Tuesday 13th January

Recruitment Partner: Shannon Linton

We are looking for a motivated Mental Health and ADHD Operations Associate to join our growing team at Boots Online Doctor. This is a full-time hybrid vacancy, working 37.5 hours per week, within our vibrant office in Islington, London.

About the role

Reporting into our Junior Operations Manager, you will support day to day administrative requirements across Boots Digital Health. As part of the admin team, you will be a point of contact for day-to-day queries, you will actively investigate and resolve raised enquiries and issues within the team. You will provide efficient support to the ADHD and Mental Health service for appointment management, daily service operations and daily messaging alongside other required duties.

Key responsibilities

• Support with appointment management for booking and rescheduling clinical appointments.
• Coordinating daily service ops for appointments and maintaining database accuracy.
• Support daily scheduled messaging with patients and cancellations/discharges
• Follow up with patients on payment failures and service engagement .
• Supporting cross-team admin queries.
• Registering referrals and liaising with GPs
• Provide minutes for weekly/fortnightly/monthly meetings.
• Adhoc support for the wider Admin Operations Team to support Clinical Operations and Business Operations Associates during periods of annual leave and busy periods.
• Work closely with the complaints team to ensure complaints are escalated, tracked and resolved in accordance with SLA.

What you'll need to have

• Recent administrative experiences working in a fast-paced environment.
• Comfortable with technology, you will need to become familiar with several internal systems. We use: Microsoft Office, G-Suite, Slack and Zoom.
• The ability to deal with sensitive information and demonstrate confidentiality.
• Self-motivated to own your workload and efficiently work through your tasks.
• Ability to work under pressure and to tight deadlines.
• Proactive, can-do attitude to find solutions and get things done.

It would be great if you also have

• Relevant secretarial / administration qualification.
• Exposure to working with a healthcare environment (or other regulated environment such as finance or insurance).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.