Membership Manager

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01st November, 2024

This is a unique opportunity, as we are looking for a talented and passionate manager who are eager to take the reins and drive a business as if it were their own.
The company is a flexible workspace provider for multiple businesses, therefore you must be a people-person, fun-loving, organised, insanely efficient, and someone who doesn't mind getting their hands dirty if necessary!

Your role is to be the glue to keep the community together and to help make the venue a place where members love to work, giving them everything they need to run their businesses smoothly.

You will have the trust to run the spaces like your own business, which means driving sales and keeping the business profitable. If this is something you can handle; we want to hear from you.

Your day to day

Sales and Revenue

• Be responsible for driving income in your space to achieve your budgets. You'll own membership enquiries that come to your space, as well as pro-active sales opportunities to increase interest.
• Build to 100% building occupancy by conducting great tours and effectively selling the space.
• Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
• Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
• Manage contracts and invoices relating to new and existing members.

Operations

• Onboard new members effectively, getting them off to a great start.
• Manage the overheads in your space to achieve your budgets.
• Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.
• Work directly with management on any issues to ensure the highest level of member experience and satisfaction. Go the extra mile!
• Update and complete membership records as appropriate to ensure information is accurate and current.

Create a collaborative community - internally & externally

• Build meaningful connections for members through events, personal introductions, and networking.
• Check in regularly with members to understand their pain points, what's working, and continuous improvement.
• Develop the brands presence with the wider local community: You'll be a brand ambassador for the company beliefs and values
• Oversee events from weekly, space-wide events to unique events that you design and put on for your community.
• Update and complete membership records as appropriate to ensure information is accurate and current.

About you

• You'll have sales experience; and a successful track record of prospecting, developing, and closing clients.
• You'll have demonstrated customer service experience - proven ability to add value to your customers.
• You'll understand business operations, and ideally have experience operating a business unit or department.
• You'll have an entrepreneur spirit and be excited to run your own business.

We'd also love it if

• You have previous experience managing a small team.
• You can demonstrate successful project management experience.
• You are used to commercial responsibilities, having owned a P&L.

In return, you'll get

• A supporting & friendly team of hard-working people
• 25 days holiday excl. Bank Holidays (extra day per year worked up to 30 days)
• £75/month towards your mental & physical wellbeing
• Team joy budget to be spent together with the team
• Unlimited coaching sessions per month through More Happi our coaching partner
• Optional therapy available via Self Space our mental health partner
• 4 paid charity days per year - we've teamed up with Matchable to make this more accessible
• Quarterly team socials
• Company sick paid, depending on length of service.
• Discounts with brilliant local businesses