Membership Manager

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01st November, 2024

Location:Hammersmith, London
Salary:£36,000 to £38,000

Our client is a leading co-working space in London. This is a unique opportunity, as we are looking for a talented and passionate manager who are eager to take the reins and drive our Hammersmith business as if it were their own. Must be a people-person, fun-loving, organised, insanely efficient, and someone who doesn't mind getting their hands dirty if necessary!

Your role is to be the glue to keep our community together and to help make our co-working space a place where our members love to work, giving them everything they need to run their businesses smoothly.

We trust our managers to run their spaces like their own business, which means driving sales and keeping the business profitable. If this is something you can handle; we want to hear from you.

Your Day-To-Day Responsibilities

Sales
• Be responsible for driving income in your space to achieve your budgets. You'll own membership enquiries
that come to your space, as well as pro-active sales opportunities to increase interest.
• Build to 100% building occupancy by conducting great tours and effectively selling the space.
• Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
• Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
• Manage contracts and invoices relating to new and existing members.

Space Operations
• Onboard new members effectively, getting them off to a great start.
• Manage the overheads in your space to achieve your budgets.
• Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.
• Work directly with management on any issues to ensure the highest level of member experience and satisfaction. Go the extra mile!
• Update and complete membership records as appropriate to ensure information is accurate and current.

Create a collaborative community - internally & externally
• Build meaningful connections for our members through events, personal introductions, and networking.
• Check in regularly with members to understand their pain points, what's working, and how we can continue to improve.
• Develop our co-working space presence with the wider local community: we want you to be an ambassador for what we do and what we believe in!
• Oversee events from weekly, space-wide events to unique events that you design and put on for your community.
• Update and complete membership records as appropriate to ensure information is accurate and current.

Sustainability
* You'll attend Sustainability training as part of your onboarding as well as other training provided as part of your
*You'll get 4 paid charity days per year & can to use your charity hours to support a charity of your choice
*You'll support our fundraising activities by supporting on delivering them or taking part in these activations

About you
• You'll have sales experience; and a successful track record of prospecting, developing, and closing clients.
• You'll have demonstrated customer service experience - proven ability to add value to your customers.
• You'll understand business operations, and ideally have experience operating a business unit or department.
• You'll have an entrepreneur spirit and be excited to run your own business.