Meeting & Events Floor Manager

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As our Meeting & Events Floor Manager you will ensure all Meeting & Event facilities are maintained to the standards required and our guests receive efficient, professional and friendly service at all times. Facilitate the smooth running of the operation on a daily basis and to brief all staff on what meetings, lunches and dinners are taking place.

What we are looking for:

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance records for agency staff.
• Maintains and enforces established sanitation standards.
• Adheres to and reinforces all standards, IHG and Arora Hotel policies, and procedures.
• Assists in ordering supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Liaises with the Beverage Managers to ensure that all liquor and wine is recorded and posted correctly.
• Understands the impact Banquet operations has on the overall success of an event and attempts at all times to maximize customer satisfaction
• Participates in interactions with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints.
• Empowers casual employees and team leaders to provide excellent customer service.
• Strives to improve service performance

A bit about you:

• Experience in similar position within an M&E Operations
• Experience in supervising high volume Food & Beverage
• High personal grooming and hygiene standards
• Works well under pressure
• Good understanding of the English language

Our M&E Floor Manager will receive some excellent Company benefits:
• A very competitive salary
• 28 days paid holiday with an extra 5 days, following 5 years' service
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free Meals on shift
• Critical Illness and Pension cover
• Unrivalled Career Progression prospects

Apply now to be our new M&E Floor Manager!