Meet and Greet Volunteer - Urgent Treatment Centre

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We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

Job overview

The Urgent Treatment Centre and Emergency Department is the gateway for all patients who are experiencing an acute or urgent health need.

We are looking for volunteers who are:

• Able to demonstrate and maintain a positive, calm, caring and compassionate attitude. This is a very busy department, must be able be resilient and flexible in approach to the role
• Ability to communicate effectively with patients, visitors and staff
• Able to use a computer/touch screen
• Able to work as part of a team
• Able to respect privacy and keep information about patients and staff strictly confidential
• Ability to recognise and respect the multi-cultural needs of our patients with a non- judgmental and accepting attitude

Main duties of the job
• Greet patients as they arrive in the Urgent Treatment Area
• Assist patients to use the new eTriage consoles
• Work alongside the Care Navigators, Coordinators and other staff in the centre to improve patient flow and offer assistance to patients where needed.
• Escalate any concerns to a member of staff

Working for our organisation

Volunteering with the NHS is an excellent opportunity to help your community and a rewarding way to dedicate your time to a cause you care about.

Volunteering gives a sense of satisfaction gained from helping others;

• You can use your own life or work experience and knowledge to support patients and our staff.
• You will also meet new people,
• learn lots of different skills
• gain experience of what it would be like to work in the NHS.
• boost your own self-esteem and wellbeing

We train and support our volunteers so they can play a meaningful and valuable role within the trust.

Whatever your reason for wanting to volunteer we'd love to hear from you.

Detailed job description and main responsibilities

Please see Job Description attached.

IMPORTANT INFORMATION

Please do not submit an application form for this role. If you are interested please contact either

esh-tr.voluntaryservices-eastbourne@nhs.net for Eastbourne

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Urgent Treatment Centre Volunteers (PDF, 368.6KB)
• Guidance for Applicants - AFC (PDF, 152.4KB)