Meet and Greet Volunteer

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Overview

As a Meet and Greet Volunteet at Change Grow Live, you will be volunteering with the aim to; help people change the direction of their life, grow as an individual, and live life to its full potential.

We strive to ensure our services are warm and welcoming environments. Your role is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.

You will be; supporting reception, dealing with initial queries, coordinating appointments and signposting to support available within the service and the community.

Responsibilities

Key Activities:

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
• Support the reception team and key workers in carrying the message of recovery
• Support service users to complete registration paperwork
• Support service users to make telephone calls i.e. housing/ benefits
• Issue food parcels and vouchers to those in need
• Promote and support service user involvement
• Providing basic advice and information on the service offer

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Kerri Richards | kerri.richards@cgl.org.uk

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.