Medical Underwriting Team Leader

6 month Fixed-Term Contract Opportunity

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary

We are looking for a People Leader to lead a team of C.15 people who work in our Group Employee Benefit division.

Whilst leading a team, you will work alongside other Team Leaders to help deliver the highest possible service that supports our reputation as the largest provider in the Group Market.

What You'll Do

• Oversee and lead a team that delivers outstanding customer service.
• Create a high performing team through fair, open and engaging communication.
• Develop our most talented people to support the positive people culture Canada Life strives for.
• Set clear objectives and provide fair feedback so people understand how well they are doing against key goals.
• Ensure processes are followed that accurately uphold Policy Terms and Conditions of the insurance product.
• Continuously developing data and Mi to identify where the customer experience can be improved on. Following onto implementing new ways of working which also satisfy regulatory, risk and compliance requirements.
• Investigate and resolve complaints and queries, in line with the divisional & regulatory complaint procedures.

Who You Are

• A great people leader who can inspire and support our team to deliver the best customer experience possible.
• A team player who can build effective working relationships with internal and external customers. You will have strong organisational skills and be able to work under pressure.
• A proactive and creative thinker who can suggest and support improvements to our existing processes in a professional, clear and logical way leading to an enhanced experience for the customer.
• The role is based in Bristol and you would need to be able to attend the office on a regular basis.

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.