Medical Education ICT and AV Manager
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Detailed job description and main responsibilities
• To be responsible for and carry out the following range of tasks unsupervised:
• Set up and support the operation of ICT audio-visual equipment and systems.
• Install, setup, test and maintain AV and ICT equipment including PCs and peripherals. Including the installation of software, hardware, and upgrades.
• Have specialist knowledge of video conferencing systems, setting up running and developing the video conference system, including logging usage, maintenance and liaising with other sites we wish to conference with.
• Diagnose problems on audio visual equipment and ICT systems, and either carry out repairs or take appropriate action to resolve the problem.
• Implement audio visual equipment and ICT systems policies as directed.
• Provide training to customers/users to ensure that their events and meetings run smoothly.
• Monitor any loan equipment ensuring equipment is returned on time and checked appropriately.
• Monitor stock levels and provide maintenance and support of electronic equipment.
• Ensure that all ICT and audio-visual equipment requested by the customer/user is available as requested on the day. This may include working out of hours, early mornings, during the evenings and at weekends.
• Liaise with external contractors/suppliers for dealing with fault diagnosis and fixes. Identify and suggest ICT and AV equipment solutions.
• Have lead responsibility for the planning of all video conferencing equipment and links required with other NHS and educational establishments, locally, regionally and nationally.
• Have the ability to communicate effectively to both technical and non-technical audiences
• Have an enhanced level of communication and people skills with the ability to utilise empathy and listening skills.
• Provide verbal and written reports identifying all progress in relation to project plans plus communicate any known problems or issues.
• Liaise UHCW ICT Dept support and/or development teams obtaining advice and/or providing solutions on complex technical issues.
• Discuss requirements, communicate available options, estimate time-scales and prepare cost models to meet end-user expectations and contribute to building a professional impression of the organisation.
• Obtain and analyse information from both business and clinical end-users relating to complicated or complex technical/system problems and deliver feedback to resolve issues.
• Ensure all data protection, Caldicott principles, Freedom of information, Trust policies and procedures are followed when accessing or communicating sensitive information.
For further details of the job role please see attached job description.
Person specification
Qualifications
Essential criteria
- see supporting documents
Desirable criteria
- see supporting documents
Experience
Essential criteria
- see supporting documents
Desirable criteria
- see supporting documents
Knowledge
Essential criteria
- see supporting documents
Desirable criteria
- see supporting documents
Skills
Essential criteria
- see supporting documents
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Job description (PDF, 600.3KB)
- UHCW Postcard (PDF, 114.3KB)
- Candidate information (PDF, 406.1KB)
- How to complete an application form & Values Fact Sheet (DOCX, 874.6KB)
- Welcoming Applicants with a Disability (PDF, 53.2KB)