Markets Quality Assurance - Senior Associate

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Job Description

This is an exciting opportunity for an ambitious associate to be involved in providing quality assurance to senior stakeholders for important programs work for the Markets businesses.

As a Quality Assurance Associate, you will be responsible for designing and performing Quality Assurance on selected Processes within the Markets Lobs. You will be responsible to assist in development of the scope for QA , present scope for approval from the QA approver, creation of test scripts and task lists , oversight and mentoring of our offshore colleagues who will execute same, interviewing colleagues at all levels as part of QA scripts, completing analysis of results and create presentations of results for senior forums. You will also be responsible to monitor and track findings through to resolution. This role provides opportunities to work with stakeholders across functions and at all levels throughout the organisation and will provide the opportunity to present at senior forums as delegate for the QA Program owner.

Job responsibilities

• In partnership with the QA Program owner , you will on a quarterly basis review the QA program scope and update test scripts and /or other relevant documentation for QA Program approver approval and then socialise with all interested parties through various meetings, forums. You will be responsible to create timelines and tasklists for the offshore QA team.
• You will be responsible to act as oversight contact of the offshore QA who will perform QA and be the escalation contact for any unexpected delays , issues which could hamper timelines or quality of the QA process.
• You will be responsible to escalate any issues in aforementioned point to the QA program owner.
• You may have responsibility to conduct interviews with various parties at all levels during the QA cycle following pre designed questions.
• The QA Associate will conduct analysis of all results from the offshore team and in conjunction with the QA Program owner create a findings report with suggested actions .
• The QA Associate will create presentations of results for different audiences and have the opportunity to present same to various stakeholders across functions.
• The restricted sharepoint access control will be owned by the QA Associate and regular reviews will be required to ensure any inappropriate access is removed.

Required qualifications, capabilities and skills

• Excellent time management skills required
• Excellent attention to detail skills required and ability to work with large data sets
• Excellent communication skills required both verbal and written
• Ability to perform analysis of findings and craft into presentations to suit audience
• Experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation
• Excellent word, excel, Powerpoint.

Preferred qualifications, capabilities and skills

• Previous QA experience desirable
• Experience of managing people desirable
• Markets experience desirable.
• Project management skills desirable

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.