Marketplace Consultant, Global Selling
DESCRIPTION
In 2024, UK Global Selling launched a new Strategic Account Services program. This program seeks to improve the Amazon customer and Seller experience globally by working directly with UK Sellers to improve value, selection and convenience on their US Amazon business. Our team will invent and innovate across technology, processes and people to scale the program, improve seller engagement and satisfaction, and enable scalable global solutions through direct cooperation with the US, Europe and other worldwide teams.
UK Global Selling is seeking an experienced and strategic Marketplace Consultant develop Sellers and lead strategic initiatives of the UK to US Strategic Account Services (SAS) program. The Marketplace Consultant will be responsible for working with a limited number of large-sized UK Sellers to help them grow their business on Amazon's US Store. They will provide strategic advice with a data-driven, collaborative and customer-focussed approach. They focus on topics like using new products and pilots, brand building, exploring Amazon's marketing tools, advising on advertising strategy, optimising global logistics and global selection listing. They will also, if required, support recruitment and onboarding of high-value UK Sellers, serving as their primary point of contact. Their work will be supported by a premium support teams to help address operational and technical issues. They will support setting performance targets, tracking key metrics, and delivering comprehensive business reviews. Additionally, they will provide feedback and work on projects to continuously improve the program's processes, tools, and value proposition.
Given the early stage of the program (launched 2024), this is an exciting opportunity to shape the first paid global export service for European Sellers selling globally into the US Store! They will be a key part of developing UK Global Selling's portfolio of Paid Services solutions alongside cross functional teams and colleagues in the US, Europe and worldwide.
The ideal candidate will have a strong track record of strategic account management, using data and insights to drive business growth, and influencing both external and internal stakeholders. They should be comfortable operating in an ambiguous, fast-paced environment and have a proven ability to lead complex projects and initiatives.
Key job responsibilities
• Manage a portfolio of high-value UK Seller, providing strategic guidance and support to drive sustainable GMS growth.
• Input to and execute the strategic vision and roadmap for UK to US SAS program.
• Analyse customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations.
• Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
• Implement and track key performance metrics to measure the success and quality of the SAS program and use these insights to continuously improve process and offerings.
• Understand and utilize CRM tools, such as Salesforce and AMC, to track all pertinent account information and sales progress.
• Prepare and deliver comprehensive business reviews to clients, articulating program value and impact.
• Own and deliver business reviews internally regarding progress and state of health for the respective assigned portfolio and program.
• Develop a thorough understanding of the Amazon Marketplace 3rd party services industry, UK export macro environment, including knowledge of competing product offerings.
• Lead and contribute to cross-functional projects to enhance the EU to US SAS program, such as process, tool and content development, competitive analysis, and sales analysis as needed.
• Identify, qualify, and engage with high-value, prospective Sellers based on a clear understanding of our Sellers and their needs.
• Collaborate with teams across the US, Europe, and worldwide to ensure seamless global execution and scale
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent
PREFERRED QUALIFICATIONS
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
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