Marketing Operations Manager

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Infopro Digital group are recruiting for a Marketing Operations Manager on a permanent basis to join its Risk Global brands based in London.

The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities - insurance and finance, automotive aftermarket, construction, retail, and industrials.

Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organisation with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

Risk Global's portfolio of global brands include Central Banking, Chartis Research, Insurance Post, Insurance Age, Risk.net and WatersTechnology.

Our people are passionate about delivering the best possible outcome for the customers and markets we serve. We are an impact-driven and entrepreneurial business that provides support while at the same time trusting great people to do great things. We are collaborative and move fast, with our people developing new skills even faster.

An exciting opportunity has come up in our London office for a Marketing Operation Manager to join a successful, award winning and fast paced environment! Along with day-to-day operations, you will be responsible for the continual development of our HubSpot environment and overseeing projects through their full life cycle, working with stakeholders from all levels and across multiple departments to increase efficiency and build new workflows to support new products. We support multiple brands each with numerous product offerings which requires continuous support, a keen attention to detail and an entrepreneurial attitude to problem solving

This role is ideal for someone who has a desire to take ownership of the development pipeline and work independently or with the relevant stakeholders to continually improve our marketing operations.

Responsibilities

• Manage the Marketing tech stack including development roadmap, systems integrations, vendor relationships and ensure the overall strategy is in line with the goals of the business
• Work closely with our marketing teams, develop a good understanding of their needs and challenges and then design and develop solutions to aid them
• Identify areas for improvement in our campaign performance
• Ensure campaign tracking is properly set-up for reporting and analysis
• Develop and implement policies and procedures to ensure integrity and cleanliness of our data
• Troubleshoot operational issues and optimise our processes to minimise them in the future
• Provide training to the marketing teams on the tools available and implement best practices
• Oversee and develop system governance policies to ensure our marketing efforts are compliant with current regulations

Requirements

Required Skills

• 3+ years marketing operations experience building and maintaining marketing tech stack
• Experience creating and managing automated workflows
• Ability to work on new developments from start to finish, from planning and design, to development, testing, implementation, and monitoring
• Experience with managing email marketing campaigns and managing contact data
• Should be able to effectively communicate with internal stakeholders at all levels
• Ability to work on multiple projects concurrently
• Willingness to learn new technologies / methodologies & understand the setup and configuration of third-party products

Desired technology experience

HubSpot (or another leading marketing automation platform), Google Ads, Google Analytics, Google Tag Manager, Social Media platforms

Benefits

We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow.

We run a Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others.

In addition to a competitive salary we offer the following benefits:

• Flexible and hybrid working based on employee needs
• 25 days annual leave (rising up to 30 days)
• Group personal pension plan
• Life assurance
• Interest free season ticket loan (STL)
• Private medical insurance
• Employee assistance programme
• Bonusly employee recognition
• Employee discount scheme
• Onsite monthly chair massage
• Eye-care Vouchers
• Discounted gym membership
• Agile/remote working
• Additional life assurance
• Bike to work
• Buying holiday
• Dental insurance
• Add partner to gym membership
• Health cash plan

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