Marketing Manager

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We're building a new, central Customer Comms team to create a single, connected voice for Sky customers. Our goal is to break down silos and deliver simple, insight-led comms that support customers throughout their lifecycle - from onboarding to winback. We plan smart, high-value communications, powered by automation and a deep understanding of customer needs.

What you'll do:

• Plan and deliver multi-channel campaigns across all Sky products. Partner with product and service teams to understand customer needs and pain points
• Manage campaign strategy and delivery. Ensure comms are clear, compelling and on-brand.
• Monitor campaign effectiveness and optimise based on insights.
• Run or contribute to quarterly planning cycles to align activity with business priorities and customer insight.
• Identify and test new data points to enhance personalisation and relevance.
• Leverage automation tools to streamline delivery and increase speed to market.

What you'll bring:

• Demonstrated experience managing end-to-end comms delivery for 121 communications.
• Strong organisational and project management skills.
• A truly customer-first and strategic mindset.
• Proven experience designing and delivering data driven, engaging campaigns that build confidence and drive desirable behaviours.
• Ability to translate insight into clear, supportive comms that help customers feel valued and informed from day one.
• Strong stakeholder management across product and service teams to identify and resolve customer pain points.

Team overview

The Consumer Strategy Team is a horizontal function within Sky's Consumer division that proactively creates value-added partnerships with the vertical category teams to unlock commercial opportunities.

Through leadership in Marketing, Commercial and GTM Strategy, Strategic Insight and Advanced Analytics, Research, Econometrics, and Media Strategy and Planning, the Consumer Strategy team collaborates closely across the Consumer division to guide the overall direction and commercial success for Sky in the UK.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.