Marketing and CRM Systems Manager

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Kennedys is looking to recruit a Marketing and CRM Systems Manager.

This role will be responsible for managing a team in the operational support, planning and delivery of marketing technology solutions for BD&M and our lawyers.

The Marketing and CRM Systems Manager will act as a trusted advisor to the Global Head of Marketing Technology & Data and our Chief Marketing Officer (CMO).

The role will involve collaborating with the IT team and vendors to deliver system enhancements, defect resolution, manage escalations and plan future projects.

Team

Kennedys' global Business Development & Marketing team drives profitable revenue growth through a client-centric approach to business development and marketing activity, which enhances our reputation globally.

The global functions are Pursuits, Clients and Markets, Marketing Technology & Data, and Marketing and Communications. The functions work alongside the regional Business Development & Marketing teams in APAC, EMEA, the US and Latin America.

Key responsibilities

• Management of the Client Development Systems team.
• Day-to-day operational support of Client Development Systems, which include the firms Client Relationship Management (CRM) system, InterAction, and email marketing system, Vuture.
• Oversee the provision of user support by the team.
• Manage and ensure timely handling of day-to-day support tasks.
• Oversee and deliver end user training for all Client Development Systems.
• Assisting the Global Head of Marketing Technology & Data in leading our relationship with vendors, alongside IT counterparts, to ensure effective support, upgrades and contract renewal.
• Ensure projects are delivered on time, within budget and meet or exceed stakeholder expectations.
• Planning, managing and delivering solutions that extract value from existing M&BD systems.
• Identifying and validating the need for new technology to be introduced and creating a case for change.
• Be a solution provider, partnering with stakeholders, project team members, users, vendors and lawyers to deliver innovative solutions.
• Analyse and articulate stakeholder requirements and advocate for solutions that meet these requirements and contribute to the firm's strategy.
• Create clear and concise plans and documentation that support the CMO and Global Head of BD&M Technology & Data deliver on their commitments.
• Represent BD&M in technology projects as required.

Required experience

• Demonstrable experience working with CRM, Marketing Automation, and Data Quality solutions.
• Experience of working with InterAction CRM, Marigold Vuture. Having exposure to other leading platforms is a benefit.
• Good understanding of database concepts, exposure to PowerBI or other data visualisation is a plus
• 4yrs+ line management experience.
• 6yrs+ working within BDM or IT teams with a focus on CRM, digital marketing
• Sound grasp of technology concepts relevant to BD&M systems.
• Understanding of data concepts and data flows/integration between systems.
• Ability to translate technical concepts into business terms and vice-versa.
• Excellent problem solving and business analysis skills.
• Have a passion in the future direction of BD&M systems and technology in general.
• Ability to work well under pressure, prioritize and balance multiple responsibilities.
• Delivery and deadline focused.
• Excellent attention to detail and delivery of high-quality work.
• Good self-management and organisation skills.
• Highly effective as part of a wider team.
• Exceptional communication and interpersonal skills (written and oral) and is comfortable with a variety of audiences at all levels of the firm.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

Documents

• PDF- Marketing and CRM System Manager September 2024.pdf (82.86 KB)