Market Manager, Chains, Americas

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About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

About the Position

As the Market Manager for chains hotels, you are joining one of the most dynamic teams at the Americas team of Trip.com Group. You will be responsible for managing and expanding the partnership and the relationships with major hotel chain partners within the Americas region. To succeed in this role, you will need to demonstrate advanced communication skills to manage different levels of stakeholders internally at Trip.com and within our partner organizations. You will rely on your excellent interpersonal skills and previously demonstrated stakeholder management capabilities. You have the proven ability to execute via enhanced strategic, comprehensive, result-focused account plans to achieve success.

Location:New York, Hybrid

In this role, you'll get to

• Have end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners' strategy and objectives, and help to grow the revenue
• Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned chain accounts, and orchestrate discussions with senior execs around their business needs
• Take a customer-centric approach to everything you do. Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers
• Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally
• Conduct data research & analysis, and routine performance review meetings with VP, SVP, and C-level in hotel chain teams in different geographical areas to make sure the result in a positive financial contribution
• Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners
• Coordinate across Trip.com group internal teams, including teams of the platform, product, service, and marketing to achieve the account's expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology
• Other assigned tasks based on business need

What You'll Need to Succeed

• Over 5 years of expertise in business development, strategic account management, and revenue/yield management in the online travel or hospitality industry
• Fluent in English
• Valid working permit/visa in the US (no sponsorship)
• Bachelor's or Master's degree in a related field
• Very proactive and strong sense of ownership
• Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
• Strong strategical thinking skills, proactive, creative, innovative, and able to drive and manage change
• Ability to demonstrate professional presentation
• Strong business knowledge of the hotel chain industry and connectivity knowledge
• Team player with a driven "get it done" attitude
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Willing to travel based on business needs

What We Provide

The annual base range for this position is $65,000 - $130,000. The range top could be higher if the performance is above target. With employees' ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidate's qualifications, skills, competencies, experiences, and locations will be considered. Pay ranges may be modified in the future.

Trip.com Group offers a wide range of benefits to support employees and their families, including health insurance with 4 PPO options and 1 HMO (CA-based employees only), dental insurance with 2 plan options, vision insurance with 1 plan option, basic life insurance, long-term disability insurance with benefits of up to $5,000 per month after 180 days of disability, and short-term disability insurance with benefits of up to $2,500 per week for up to 26 weeks of disability. We cover approximately 72.64% - 94.28% of the premium for employee medical insurance, and approximately 44.40% - 57.65% of the premium for dependents.

The company also offers a 401(k) plan with a matching contribution of 100% of the employee's deferral on the first 3% of eligible compensation and 50% of the employee's deferrals that exceed 3% but do not exceed 5% of eligible compensation, as well as time away from work for paid holidays (12 business days/year), paid sick leave (40 hours/year), paid time off (120 hours/year), and examination leave (32 hours/year).

Additionally, the company provides allowances and subsidies, such as business travel reimbursement, travel discounts, holiday allowance, and a vacation subsidy of USD 300 equivalent in the form of Trip Coins on Trip.com every year for employees who have completed at least 6 months of service with the company.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and the global job rotation program enables you to pursue a global career path and make a global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!