Manager, Team Labs, Operations, Clients and Markets 12 Month FTC

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Job description

Connect to your Industry

Deloitte's Executive and Board Programme is critical in supporting the firm's strategic growth ambitions. The suite of relationship assets is available to our priority clients and enhance account teams' long term relationships with the key influencers and buyers of Deloitte services. Through the strategic deployment of relationships interventions that leverage our relationship assets, LCSPs and account teams can both widen and deepen the firm's relationships across the Executive and Non-Executive Directors in their clients.

Through the consolidation of the DCE and Greenhouse team, we are creating a new Manager role with responsibility for Team Lab operations in the current Greenhouse space, reporting to the Team Labs Senior Manager.

This new role (evolved from the Greenhouse manager role) will establish Greenhouse space and team capacity optimisation. The role is the single point of triage and coordination of workshop requests from the business and working closely with the Senior Manager and the Production Manager. As part of this role, the manager needs to ensure compliance to governance processes, managing the overall budget, supplier management, invoice and charge-back management. The role is also responsible for leading on any tech platforms and software that need to be utilised for operations and workshop delivery. To fulfil this role successfully, the manager needs to have a thorough understanding of the service catalogue, the ability to assess business needs and organisational skills to create an agile demand management and bookings system. There will be a requirement to assess the current bookings process and to find the right balance between efficiency and responsiveness to the business.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

Your role and responsibilities:

Demand and capacity management:

• Create user friendly workshop bookings request and verification & prioritisation processes, working with BSO resource
• Ensure responsive and timely communication with the business, including conversations with requestors
• Build good relationships with CREs and account teams and ensure accessibility and visibility in the business
• Assess workshop requirements to ensure appropriate space allocation on campus and service level
• Manage overall workshop pipeline
• Responsibility for all aspects of the Greenhouse bookings and capacity planning approach
• Triage with appropriate stakeholders to establish optimal offering to the business, working with SLS and other EBP teams
• Work closely with the Senior Manager, Production Manager and Logistics coordinator to allocate workshop responsibilities and ownership
• Improve efficiencies through use of AI or other software tools if possible

Workshop operations

• Overall responsibility for relationships with key suppliers of
• Quality assurance and solve quality issues when they arise
• On site logistics and operations support if/when required
• SME on software tools used for process management and Lab delivery

Governance and back office operations

• Ensure compliance to required governance process, including Business Chemistry governance
• Create regular MI on space and capacity utilization
• Manage the overall budget and own planning process
• Manage supplier payment and internal account charges

Connect to your skills and professional experience

Your professional experience and desired attributes:

• Proficient in project management
• Confident and personable stakeholder communication
• Excellent interpersonal skills
• Team player
• Good knowledge of capacity planning, booking and workshop delivery technology
• Experience of and personal drive to implementing operational excellence
• Innovative mindset and a drive to utilize tools and AI
• Ability to direct and manage multiple projects and work streams simultaneously in time-pressured environments.
• Excellent interpersonal skills with the ability to work with teams from across Deloitte at a mix of grades

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Clients & Markets

We bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we're constantly improving what we do.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."
- Jim, Enabling Functions

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers.

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