Manager, Software Asset Lifecycle Management, IT Infrastructure Services, Central Business Services

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Job description

Connect to your Industry

Do you enjoy the idea of being responsible for working with various stakeholders to drive maximum benefit from our software investment to our users and business? If so, this opportunity is for you!

Deloitte is looking for a Software Asset Lifecycle Manager to join its talented IT SAM team to coordinate, innovate and continually improve the software asset services consumed by our businesses.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We have a crucial Software Asset Management opportunity with the chance to work with the latest technology, including automation and AI, encouraging innovation while developing best practices to drive software investment value and efficiency for our UK and Switzerland businesses. This role is far more than compliance, it is about having an in-depth level of insight of the business software needs and balancing it with an ever-increasing complex licence modelling.

The role provides the chance to work with global leading software and vendors across all sector and collaboratively with our software licence risk management and SAM services capability.

You will need to both deliver to agreed targets and drive a continuous improvement culture in the:

• Leading and influencing the strategic development and daily operation of the software asset management processes and systems
• Chairing of the Software Governance Board
• Custodian of the software inventory/catalogue
• Oversight of the E2E software lifecycle (onboarding to removals)
• Leveraging the opportunity that our global span and relationships with Tier 1 vendors brings
• Collaboration with counterparts within Europe and, where appropriate, globally

Connect to your skills and professional experience

Taking initiative comes second nature to you. You are someone who brings out the best in others and is a brilliant listener. You'll develop our software asset services without compromising standards, integrity or culture. We're all about letting our leaders lead, so we'll give you the breathing space you need to do so.

Shaping our approach to the full software lifecycle and being able to influence senior stakeholders is key as is having a strong proclivity for resolving complex problems and to be an expert in improving performance measurement and reporting processes.

Essentials

• Experience in a similar role at a large organisation (c30,000 employees)
• Proven experience with Software Asset Management software and tools (such as SNOW and ServiceNow, CMDB or equivalent, including data normalization to improve and maintain the quality of SAM-related data)
• Define the data quality standards, practices for critical SAM data, and an approach to revise them to support evolving SAM strategic objectives and analysis
• Experience in developing a SAM software full lifecycle strategy and roadmap
• Experience of working with global stakeholders
• Knowledge of software asset management principles, policies, and procedures with experience in streamlining processes and tools for both on-premise and SaaS/cloud environments

Desirables

• Strong understanding of Software Asset Management, Release and Deployment processes
• Working knowledge of ITIL v3 and ISO 19770
• Experience working with desktop, VDI, server and SaaS platforms or equivalent
• Excellent project management, planning, and organisational abilities
• Develop dashboards and reporting to support strategic decision making, cost optimisation and risk management

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

-Lisa, Enabling Functions

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."

-Jim, Enabling Functions

Our hybrid working policy

You'll be based in UK Wide with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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