Tech CoE - Manager, ServiceNow

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Job Title: ServiceNow Lead Technical Consultant

Location: Hybrid UK

About us:

In 2023, EY's UK&I ServiceNow practice became one of the largest in the region through the acquisition of the Newcastle based whyaye! The team facilitates outcome led technology enabled business change, powered by the ServiceNow platform.

We have big plans over the next 12 months and, due to anticipated growth, we are keen to speak to experienced ServiceNow Lead Technical Consultants and share with you more information around the opportunities we expect to have available soon.

The EY ServiceNow UK practice supports the growth of EY's Technology Consulting services by expanding capacity, capabilities, and market presence around the ServiceNow technology platform. It manages programmes from ideation to implementation and through the value realisation.
Responsibilities, Qualifications, Certifications
Your key responsibilities

• Be empowered to lead a range of technical projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite.
• Prepare for and facilitate requirements workshops and focus sessions using the platform to demonstrate the potential outcomes.
• Develop and contribute both technically and functionally to solutions and sales for our customers.
• Lead and support globally positioned development teams within our customers, taking responsibility for the development lifecycle, which will support our teams to reach their potential and ensure they deliver outstanding outcomes and quality experiences.
• Own the overall story position and quality, ensuring appropriate acceptance criteria are set within client engagements.
• Set up and lead ways of working to ensure the execution of the technical design authority and other architecture best practises are delivered in a fun, positive, and energetic way;
• Participate in knowledge sharing and good practice development, working within the UK, EMEA and Global teams.
• Challenge the norm, transform ways of working and stimulate new ways of thinking and ensure the customer is at the heart of everything we do;
• Coach and develop others, acting as a positive role model for our people and clients.

Skills and attributes for Success

• Possess an open, inclusive growth mindset with a strong passion for collaboration.
• Be an effective communicator, confident in engaging at various levels.
• As a leader, you will build excellent relationships and make impactful first and last impressions.
• Understand the importance of challenging the norm, demonstrate resilience when faced with challenges, collaborating, seeking support, persuading, influencing, and addressing genuine concerns.
• Be self-motivated, capable of working independently, and as part of a team.
• Be adaptable and able to vary approaches to suit client requirements and cultural considerations.
• With our clients based in the UK and globally, you should be ready to travel as and when the work demands.
• Have an entrepreneurial spirit, a self-starter that is happy working both independently and as part of a team

To qualify for the role, you must have

• Previous ServiceNow development experience across a range of projects
• Proven experience of technical leadership across a minimum of one ServiceNow application area, i.e. ITSM, HR, CSM, SPM etc.
• A proven track record of implementing ServiceNow, delivering to deadlines and milestones.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist in one or more ServiceNow modules (ideally GRC and / or HR)
• Demonstrable evidence of delivering sustainable ServiceNow solutions
• Experience in stakeholder management, with the ability to build commitment and understanding.

Ideally, you'll also have

• Experience with broader ServiceNow solutions and / or other SaaS tooling, relevant to your domain expertise.
• Experience delivering ServiceNow projects to multiple clients.

What we look for

We are interested in people who are passionate about working with diverse people to deliver ServiceNow solutions to business problems our clients have. You must also be willing and able to travel.

ServiceNowUKI