Manager, Salesforce Functional Lead - Life Sciences, Deloitte Digital

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Job description

Connect to your Industry

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future?

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are seeking an experienced and highly motivated Salesforce Functional Lead with a strong background in the Life Sciences industry, proven experience leading delivery teams, and familiarity with Veeva CRM. This individual will play a critical role in leading the design, implementation, and ongoing support of Salesforce solutions, including the migration of clients from Veeva CRM to Salesforce Life Science Cloud. The ideal candidate possesses a deep understanding of Life Sciences processes and can translate business requirements into scalable and compliant Salesforce solutions, while effectively managing and motivating delivery teams.

Business Analysis & Solution Design

• Collaborate with business stakeholders across different functions to gather and analyse requirements for Salesforce solutions.
• Lead a team to design and document scalable and compliant Salesforce solutions, data models, workflows, and user interfaces, specifically tailored to Life Sciences needs. This may include working with or integrating Veeva CRM.

Roadmap planning

• Current and target state process design, and how this is enabled by Salesforce Life Science Cloud
• Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance business processes.

Delivery Leadership:

• Lead and manage a team of Salesforce professionals, including developers, consultants, and analysts
• Provide technical guidance and mentorship to team members, fostering a collaborative and high-performing environment.
• Manage project timelines, risks, budgets, and resources, ensuring on-time and within-budget delivery of Salesforce solutions

Business Development

• Lead and support RFP responses and other pre-sales activities

Connect to your skills and professional experience

Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

• Strong background in successfully delivering Salesforce projects in Health Care and Life Sciences, in client-facing and team leadership roles
• Strong experience as a Salesforce Functional Lead or similar role, with a proven track record of successfully delivering Salesforce solutions.
• Strong experience leading and managing delivery teams, using Agile based delivery frameworks
• Deep understanding of the Life Sciences industry
• Strong experience in gathering and documenting business requirements, designing and implementing Salesforce solutions across the entire project lifecycle
• Experience with Salesforce Health Cloud is essential and Life Sciences Cloud is highly desirable
• Experience with Veeva CRM and Veeva Vault is highly desirable
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Experience managing relationships with senior leadership within organisations
• Salesforce certifications (e.g., Administrator, Sales Cloud Consultant, Service Cloud Consultant) are essential.
• Experience contributing to, or leading, RFP responses and other pre-sales activities (e.g. demo set ups, pre-sales conversations etc.)
• Proven track record of investment in building high performing, diverse teams to successfully deliver programme goals
• Ability to travel (potentially abroad) to client sites 80-100% of the time

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, T&T

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, T&T

"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, T&T

Our hybrid working policy

You'll be based in London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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