Manager, People Services

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Job Description

Your role

• Act as a Tier 2 escalation point for complex HR inquiries from employees, managers, and Tier 1 support related to HR policies, procedures, and systems in UK&I
• Support end-to-end resolution of HR cases involving regional nuances in employee life cycle activities, including educating Tier 1 generalists and analyzing case data to identify opportunities for improvement.
• Partner closely with Regional HR Business Partners, Centers of Excellence (CoEs), and Legal to ensure consistent application of company policies and local labor law.
• Analyze subregional ongoing and emerging needs and work to integrate requirements and identify solutions in the context of continuous improvement (e.g., creating new processes or integrating requirements into existing global frameworks).
• Take part in or lead the end-to-end projects aimed at optimization of HR services delivery through automation, self-service enablement and system improvements
• Reviewing and redesigning HR processes to eliminate inefficiencies, drive global consistency and simplification
• Support HR process improvements and standardization initiatives in collaboration with global and regional HR teams.
• Interpret and apply HR policies and country-specific employment regulations in responding to queries and advising stakeholders.
• Contribute to knowledge base articles, FAQs, and process documentation tailored for UK&I
• Assist in HR data management and audits, ensuring data integrity and compliance with data privacy regulations.
• Provide operational support during cyclical HR events such as performance reviews, compensation cycles, and benefits enrollment specific to the region.
• Continuous improvement project work

What you'll need

• Comparable multiple years of experience in HR operations, shared services, or HR support roles, preferably in a global or regional capacity.
• Solid understanding of HR processes and labor/employment laws in Uk and Ireland
• Experience in a similar role with focus on systems operations, automation, or digital transformation. HR technology exposure (especially Oracle HCM) is preferred. Strong interest in applying automation within HR processes is essential.
• Experience working in a Tiered HR service delivery model and using HR systems such as Oracle HCM.
• Ability to handle confidential and sensitive information with discretion.
• Strong analytical, problem-solving, and customer service skills.
• Technically curious and self-driven mindset actively explores new tools (especially within the Microsoft ecosystem), prototypes solutions, and shares learnings; comfortable working in ambiguity and evolving environments.
• Excellent verbal and written communication skills in English; additional regional language(s) a plus.
• Proficient in Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Familiarity with ServiceNow or other case management tools.
• Project management or continuous improvement experience is a plus.