Manager, People Products - People Operations & Infrastructure

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Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Summary:

We are seeking a highly organised and detail-oriented People Operations and Infrastructure Manager to oversee and optimise our People processes, ways-of- working and employee-experience. The successful candidate will play a critical role in ensuring the efficiency and effectiveness of our People operations, driving continuous improvement, and enhancing the employee experience as they interact with our core People platforms, including Workday and our People Services desk.

Responsibilities:

• Process Optimisation:
  - Analyse existing People processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
  - Design and implement streamlined processes that enhance operational efficiency and compliance.
  - Develop and maintain comprehensive process documentation and standard operating procedures.
• Systems Management:
  - Partner closely with our People Technology team and act as a 'super user' of our core HR systems, including our HRIS (Workday), Learning Platform and People Services ticketing tool (FreshService).
  - Ensure data accuracy, integrity, and security across all People systems underpinned by simple, effective processes.
  - Work with our Technical Product Manager to identify and implement technology solutions to automate and streamline People processes.
• Compliance & Governance:
  - Stay abreast of employment laws and regulations to ensure People processes and practices are compliant.
  - Conduct regular audits of People data and processes to identify and mitigate compliance risks.
  - Oversee and manage team systems security models and access requirements.
• Compliance & Governance:
  - Utilize HR data to analyze trends, identify insights, and inform decision-making.
  - Develop and track key People metrics to measure the effectiveness of our operations.
  - Design, deliver and maintain KPI and SLA reports and documentation.
• Employee Experience:
  - Collaborate with People team members globally to deliver a positive and seamless employee experience, ensuring our processes are efficient with a high quality user experience.
  - Develop and implement employee self-service tools and resources.
  - Gather feedback from employees to identify areas for improvement in People processes and services.

Qualifications

• Experience in People/HR operations, HR Shared Services, HR generalism of HR program management.
• Customer-centric, always thinking about the 'end-user' and delivering top-quality service.
• Strong HR process management experience, able to create efficiencies and enable teams.
• Excellent relationship building skills with the ability to build trust with leadership and cross-functional partners (People Leadership team, Legal, Finance, Technology etc).
• Strong data and reporting literacy, with a strong focus on making data driven decisions and leveraging metrics to track activity and progress.
• A solutions-oriented approach, able to solve problems and navigate complex issues that are new; comfortable in ambiguity and able to manage difficult issues while keeping an eye to the future.
• Strong planner and project manager; experience leading and implementing HR projects and introducing new initiatives.
• Excellent change agent who understands the importance of bringing stakeholders along for the journey and explaining the 'why' behind key change activities.
• A strong do-er, able to work at both an operational delivery and strategic level and doesn't shy away from a challenge.
• Proficient in HR and Employee/Customer experience technology platforms (e.g., HRIS, knowledge management and ticketing platforms).

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at CKO...

• Via our careers page
• And our LinkedIn Life pages bit.ly/3OaoN1U
• Via our Instagram https://www.instagram.com/checkout_com/

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagramhttps://www.instagram.com/checkout_com/