Manager, Operations Designer - Banking Operations & Domain Solutions, Engineering, AI & Data, Technology & Transformation, London

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Job description

Connect to your Industry

Deloitte's Banking Operations & Domain Solutions team works at the forefront of digital innovation and technology change in the banking sector. Our clients engage us to collaborate on many interesting and complex problems ranging from transforming legacy technology, to advising on integrations and separations, all the way through to designing and building brand new digital banks and propositions. We design, build and operate next generation banking operations.

As part of the Banking Operations & Domain Solutions practice, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the delivery lifecycle. Starting from strategy and proposition definition, to detailed operations and technology design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients.

Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

If you're passionate about transforming the banking industry and eager to leverage your expertise to drive continuous improvement and innovation for our clients, we encourage you to apply.

Join our growing team and play a key role in shaping the future of banking.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

• Working as part of a team of industry specialists providing consulting services across major banking clients, so you will quickly build upon your existing industry knowledge to become an expert in your field
• Primarily focusing on the delivery of client work that will successfully fulfil and exceed client expectations and deliver engagement and programme objectives
• Owning clear deliverables and leading small work streams and starting to develop strong long-term client relationships with aim to be recognized as a trusted business advisor in the Retail & Commercial Banking sector
• Participate fully within Deloitte to assist the growth of the Banking Operations & Domain Solutions team, develop, and guide junior colleagues, and support the firm's commitment to creating a more diverse and inclusive culture

Connect to your skills and professional experience

Essentials:

• Delivery experience within a consulting firm at a retail or commercial bank, building society or similar institution. Internal consulting experience, or change management experience in similar institutions is also acceptable
• Strong knowledge and understanding of the UK banking industry and market, including macro trends such as customer , regulatory, economic and business factors and disruptive technologies (such as Generative AI, Automation and Intelligent Process Optimisation) that are driving change and transforming the business models of key institutions
• Experience of delivering small projects or leading workstreams on transformations such as target operating model design and implementation, automation, migrations, re-platforming, business integration and separation, process re-engineering or cost reduction
• Excellent project and programme management capabilities including production of detailed project plans, key quality programme deliverables and delivering to strict time constraints
• Excellent ability in Microsoft Office, particularly in Powerpoint and Excel
• Exceptional communication and people skills, ability to liaise with stakeholders and team members of varying seniority
• Strong interpersonal skills and the ability to work on diverse teams with a diverse range of people
• Enthusiasm and passion for the delivery of market leading solutions that make a difference

Desirable:

• An understanding of the diverse requirements of clients and the need to work on projects in differing geographies and time zones
• Experience of working in Agile delivery environments
• Demonstrable potential to manage functional teams
• An understanding of risk, how to mitigate risk and protect the firm's reputation

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology & Transformation

"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology & Transformation

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.