Manager, Operational Excellence - Insurance Operations & Domain Solutions, Technology & Transformation, London

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Job description

Connect to your Industry

Deloitte's Investment Management & Wealth Operations and Domain Solutions (IM&W ODS) team offers end-to-end transformation services to clients in the Investment Management & Wealth sector. We combine deep knowledge of the industry and its challenges with technology and vendor platform capability, operations expertise and delivery excellence in order to support our clients through the full transformation lifecycle; centered around the core of their business and enabled by technology.

Our people and the way we work are two of the things that set us apart. For us, collaboration is fundamental to success. We bring together unrivalled depth and breadth of expertise from IM&W focused practitioners across the business to work closely with our clients and each other, at every stage of every project, to solve our clients' most complex problems with a mix of knowledge, creativity, and intellectual rigor.

Leading transformation is fundamental to our business. Re-engineering the core of our clients' operations; enabling them to unleash growth, create better futures for customers, citizens and employees, and to bring genuine, lasting value to their business.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

As a Delivery Consultant, you will be responsible for supporting a team of IM&W specialists in delivering our most challenging projects. Your expertise will be crucial in ensuring project success and driving business growth.

As a Delivery Consultant, you will have responsibility to:

• Collaborate with internal teams and clients to establish technology strategy and implementation roadmaps
• Support clients throughout the whole project lifecycle activities across discovery, data analysis, solution design and build, end-to-end testing, integrations and change and go-live
• Support your team in addressing potential pitfalls throughout the project lifecycle, implementing preventive measures and solutions to ensure successful outcomes
• Liaise with vendor partners to facilitate communication and ensure projects stay aligned with client objectives
• Provide clear visibility of progress made to clients through MI/reporting
• Support addressing one or more implementation challenges by collaborating with stakeholders to ensure thorough assessment and resolution
• Work within diverse teams to deliver measurable business outcomes to quality and timescales
• Build effective client relationships with peer-level stakeholders across all business and technical domains including IT, Operations and Risk
• Support the definition and implementation of accelerators and standards and promoting adherence to these standards within internal and external programmes and projects

Connect to your skills and professional experience

• Strong consulting experience, preferably in the wealth management, pensions and/or insurance domains
• Good understanding of vendor management best practices and the ability to endure complex vendor landscapes
• Experience in supporting complex delivery programmes and transformation projects
• Been a key part of wealth platform transformation projects and demonstrated ability to support in a team of technology and business advisors through all phases of the technology life cycle, including requirements definition, architecture, design, development, implementation, migration, and testing
• Supported delivery teams to successful project outcomes by managing and monitoring progress, mitigating risks, communicating effectively with stakeholders, and adapting to changing circumstances
• Strong stakeholder management skills, including the ability to communicate complex information clearly and build relationships with clients
• Ensure delivery standards are followed and deviations from any defined standards are properly addressed and communicated
• Experience in delivering through various ways of working, including waterfall and agile methodologies
• Familiarity with modern software delivery tooling, e.g. JIRA, Confluence etc
• Appreciation of emerging technology and trends in wealth management
• Industry certifications such as PMP, Agile, Scrum Master, Prince2 among others are non-essential but desirable

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Consulting

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Consulting

"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Consulting

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers