Manager - Operational Excellence

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The Oversight Board makes binding and independent decisions about the most challenging content issues on Facebook and Instagram. Members of the Board include Helle Thorning-Schmidt, former Prime Minister of Denmark, Tawakkol Karman, Nobel Peace Prize winner, Michael McConnell, Director of Stanford's Constitutional Law Center, and many other diverse leaders and thinkers from around the world. The Board issued its first decisions in January 2021.

The Oversight Board Administration is the team of full-time staff who support Board Members in carrying out their duties. The Administration has a presence in London, San Francisco and Washington, D.C., and operates with a global scope.

You can learn more about the Board at www.oversightboard.com.

The role

Joining the Oversight Board Administration is a chance to be part of an organization which is leading on some of the most prominent and challenging issues facing the tech industry and society.

Reporting to the Chief Security Officer, The Manager - Operational Excellence will be responsible for driving programme management and process improvement initiatives across the Operations department, which includes Finance, Technology, Security & Risk, and Human Resources. The role focuses on improving operational efficiency, fostering a culture of continuous improvement, and ensuring strategic alignment between the teams. This position will play a critical role in enhancing performance and optimizing the shared services function to deliver value to the organization.

Responsibilities will include:

Programme Management:

• Act as the primary programme manager, coordinating initiatives across Finance, Technology, Security & Risk, and Human Resources.

• Ensure alignment of operational initiatives with the overall organizational strategy.

• Develop and manage project timelines, ensuring all teams meet deadlines and objectives.

• Track, report, and communicate progress to senior leadership and key stakeholders.

Operational Excellence:

• Identify and implement process improvements to enhance operational efficiency and effectiveness across shared services.

• Develop and maintain KPIs and metrics to measure operational performance and improvement.

• Foster a culture of continuous improvement, empowering teams to find innovative ways to improve processes.

• Lead cross-functional initiatives to streamline processes, reduce waste, and improve service delivery.

Stakeholder Management:

• Liaise with key stakeholders in each team (Finance, Technology, Security & Risk, HR) to ensure effective collaboration.

• Facilitate communication between teams to break down silos and improve operational cohesion.

• Ensure consistent delivery of operational support that meets the needs of the business.

Risk Management:

• Support the identification and mitigation of operational risks.

• Work closely with the Security & Risk team to ensure processes are compliant with regulatory requirements.

Reporting and Analysis:

• Conduct regular analysis of operational processes, identifying areas for improvement.

• Prepare reports and presentations for senior leadership that detail project progress, challenges, and opportunities.

Skills & Experience

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is desirable.

• Certification in project/programme management (e.g., PMP, PRINCE2) or Lean Six Sigma (preferred).

Experience:

• Proven experience (5+ years) in programme or project management within a shared services or operations environment.

• Experience in driving operational excellence initiatives and process improvement.

• Demonstrated success in cross-functional team management, preferably within Finance, Technology, HR, or Risk functions.

• Experience with Lean, Six Sigma, or other continuous improvement methodologies.

Personal Attributes:

• Highly organized and detail-oriented.

• Results-driven and committed to achieving operational excellence.

• Collaborative and able to work effectively across teams.

• Proactive and self-motivated with a continuous improvement mindset.

What we can offer you

As well as a competitive annual salary, we also offer an excellent market leading benefits package, covering a variety of areas, both professional and personal. These benefits include:

• A generous 9% pension employer contribution with no requirement for you to contribute;

• Progressive family friendly benefits including a robust paid parental leave policy;

• An extensive health support package, including comprehensive healthcare and dental coverage for both you and your family members;

• Comprehensive life assurance, income protection and business travel insurance packages providing financial support in events of ill health, injury etc;

• A generous lifestyle subsidy to provide financial support for eligible childcare and wellbeing costs;

• A generous home working and commuting allowance to provide financial support for remote and/or office working;

• A training allowance to support both your continuous professional development and professional membership;

• 5 study leave days per calendar year to support professional development;

• 25 days of annual leave (in addition to bank holidays), with the opportunity to carry up to 5 unused days to the next year;

• 2 'recharge' paid vacation days per calendar year;

• 2 'personal' paid vacation days per calendar year

• Festive season time off (between Christmas and New Years)

Oversight Board is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, mental or physical disability, gender, gender expression or gender identity (including transgender status), gender reassignment, marital or civil partner status, pregnancy (including childbirth and related medical conditions) or maternity, race, colour, creed, nationality, ancestry, citizenship status, ethnic or national origin, religion or belief, sex, sexual orientation, military and veteran status, protected medical condition as defined by applicable state or local law, genetic information, and any other characteristic protected by applicable federal, state, or local laws and ordinances.

We welcome all applications for this role. You will only be contacted if you have been shortlisted for this position by Adecco. We work with Adecco on all recruitment initiatives. Please see our privacy notice here.