Manager, Merchant Risk Policy

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Checkout.com is one of the most exciting fintechs in the world. We process payments for companies that shape the digital economy. Using flexible and scalable technology, we help businesses around the globe to boost acceptance rates, reduce processing costs, combat fraud, and turn payments into a major revenue stream. Headquartered in London, with 16 offices worldwide, Checkout.com is trusted by leading brands such as Sony, Shein, Sainsbury's, Wise, Patreon, GE Healthcare, Rail Europe, and The Financial Times.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

We are seeking an experienced payments professional to join our Risk team, and be responsible for the development and oversight of merchant risk policies and minimum acceptance criteria for new and existing clients. This vital role is central to ensuring adherence to CKO's internal risk appetite, as well as to the card scheme rules and regulations. The Manager, Merchant Risk Policy will be responsible for reviewing existing merchant risk policies, developing new ones and conducting ongoing oversight on the existing merchant portfolio to ensure ongoing compliance.

This position is hands-on and demands significant cross-functional collaboration with internal and external parties, including Commercial, Product, Risk, Legal teams, and Compliance, as well as Senior Management and the card schemes. As a key cross-functional stakeholder, you will demonstrate a highly collaborative approach, an ability to navigate complexity, and a balanced approach to risk and reward. An individual with a curious mindset, your role will require you to continuously keep abreast of scheme rule or portfolio performance developments, to inform policy changes.

How you'll make an impact

• Draft new merchant risk vertical policies, and review existing ones on an annual basis
• Liaise with key stakeholders to ensure sign off to proposed policies is provided in accordance with internal governance requirements
• Act as intake point for new sector verticals
• Assist with drafting and regular review of Minimum Acceptance Criteria
• Own the MCC Risk List, and be responsible for its ongoing maintenance and updates
• Create and review merchant facing documentation such as sector vertical questionnaires, and other relevant guidance documents
• Maintain portfolio oversight, and conduct sample-based checks on merchants to test the effectiveness of our policies and controls
• Keep abreast of schemes and APMs updates and how these may need reflecting into existing policies
• Work with Merchant Risk Architects to ensure policy requirements are translated into operational procedures
• Partner with the business to promote awareness of relevant merchant risk policy changes

Qualifications

• Advanced expertise in payments risks, card network rules and operational analysis, with a strong ability to assess and navigate the complexities inherent in high-risk sectors.
• Exceptional written and verbal communication skills, ideally supported by previous professional experience in drafting policies.
• Excellent stakeholder management skills, and an ability to interact effectively at all levels of the organization.
• Proven ability to balance risk and reward, while considering the broader implications for the organization.
• Agile in managing and adapting to shifting priorities, maintaining a strategic focus on overarching organizational objectives.
• Drive continuous improvement and strategic initiatives within the department, championing innovation and efficiency enhancements.
• Cultivate a high-performance culture characterized by discipline and a commitment to excellence, setting a standard for the team and the organization.
• Foster a collaborative environment, encouraging cross-team synergy and reinforcing a unified organizational culture, embodying our core values and operational principles in every action and decision.

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagramhttps://www.instagram.com/checkout_com/