Manager, I&AM and PAM Lead, Technology & Digital Services

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Job description

Connect to your Industry

We are identity and access management team that sits within Technology and Digital services. We are at the heart of all operations connecting business and technical teams, ensuring people have the right access at the right time. We are passionate about our Cyber Security, driving continuous improvements, keeping Deloitte secure and always supported by our amazing senior leadership.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will be responsible to manage Deloitte UK's Identity and Access Management (I&AM) and Privilege Access Management (PAM) operations and solutions in accordance with the firm's policies and standards, and its legal and regulatory obligations.

• Primary point of contact for PAM solutions, specifically CyberArk, as Subject Matter Expert
• Managing, troubleshooting and supporting CyberArk components and its infrastructure.
• Designing automated password rotation for privileged accounts (e.g. Windows, Linux, SSH, Oracle, MS-SQL, service accounts, and applications accounts) within CyberArk
• Performing discovery and audit scanning to identify unmanaged privileged accounts with in the Deloitte network and analyse its usage so as to manage them within CyberArk
• Developing custom 'Privileged Session Management' connectors which allow 3rd party applications to perform secure automated logins through CyberArk solutions
• Integrating with third party applications like Qualys, ServiceNow etc leveraging CyberArk's Application Access Manager
• Performing disaster recovery and Power-down exercises to ensure PAM application is ready for contingency failover
• Working with wider teams to defining and implement onboarding and off-boarding processes for accounts.
• Developing automation scripts for day-to-day operational activities like account onboarding, updating, provisioning access etc
• Working with threat intelligence team with the integration of their SIEM solution with PAM solutions
• Maintaining and creating PAM process documents, such as, operational procedures, break-glass process, user training, DR plan etc.
• Co-ordinating with vendor for the open cases and product related issues
• Performing upgrades and applying patches for CyberArk on the vendor recommended version
• Supporting out-of-office hours for critical and high priority issues, and any change management of PAM service.
• Ensuring compliance of the privilege accounts to the PAM policies and standards.
• Complying to the defined SLAs/OLAs for the ServiceNow tickets.
• Managing and developing any direct report(s).

Connect to your skills and professional experience

You are self-initiative with a problem-solving mindset . You are someone who can collaborate with wider teams to achieve a desired solution and continuously work towards improving processes.

Essential Skills:

• A strong understanding of CyberArk and its components, with extensive hands-on experience on CyberArk's EPV, PSM, PVWA, CPM, AAM, PTA.
• Hands-on experience on Deloitte UK's CyberArk infrastructure and the PAM processes
• Certified in CyberArk Sentry and Defender
• Experienced in developing custom 'Privileged Session Management' connectors to allow third party applications to perform secure automated logins through CyberArk solutions
• Compliance management of accounts in CyberArk
• CyberArk incident management
• Strong communication and stakeholder management skills
• Strong knowledge and understanding of security policy frameworks and controls implementation
• Experience in CyberArk SaaS implementation

Desirable Skills:

• Just-in-time access management in CyberArk
• Experience with cloud platform and managing privilege roles/accounts of Azure and AWS within CyberArk
• Knowledge and understanding of security metrics and reporting requirements
• Ability to effectively prioritise tasks in a high-pressure environment
• Flexible and adaptable with regards to learning and understanding new technologies
• Business case writing and presentation
• Degree in IT / computer science or information security

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

-Lisa, Enabling Functions

Our hybrid working policy

You'll be based in London with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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