Manager, I&AM and PAM Lead, Technology & Digital Services

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Job description

Connect to your Industry

We are identity and access management team that sits within Technology and Digital services. We are at the heart of all operations connecting business and technical teams, ensuring people have the right access at the right time. We are passionate about our Cyber Security, driving continuous improvements, keeping Deloitte secure and always supported by our amazing senior leadership.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

You will be responsible to manage Deloitte UK's Identity and Access Management (I&AM) and Privilege Access Management (PAM) operations and solutions in accordance with the firm's policies and standards, and its legal and regulatory obligations.

• Managing I&AM and PAM operations, ensuring all requests and incidents are addressed within the agreed SLAs/OLAs.
• Managing compliances and ensuring the I&AM/PAM operations and processes are in alignment with Deloitte policies and standards as well as industry recommended standards and best practices.
• Identifying gaps and improvement opportunities within current capabilities and building a program to uplift the capabilities.
• Driving and implementing I&AM/PAM initiatives; co-ordinating and collaborating with teams across other geographies and third parties as required.
• Creation of reports, dashboards, metrics for I&AM/PAM operations and presentation to leadership
• Contribute towards shaping I&AM/PAM policies and standards in alignment with current threat landscape and industry standards/best practices.
• Performing discovery and scanning to identify unmanaged privileged accounts within the Deloitte network and analyse its usage to manage them within PAMS.
• Performing disaster recovery and Power-down exercises to ensure I&AM/PAM applications are ready for contingency failover.
• Maintaining process documents, such as, operational procedures, break-glass process, user training, DR plan etc.
• Initiating and supervising on upgrades and patching for infrastructure on the vendor recommended version.
• Ensuring the teams are fully optimised, prioritising tasks and allocating resources accordingly.
• Managing performance (i.e., people leadership) of direct reports.

Connect to your skills and professional experience

You are self-initiative with a problem-solving mindset . You are someone who can collaborate with wider teams to achieve a desired solution and continuously work towards improving processes.

Essential Skills:

• Strong knowledge and understanding of security policy frameworks and controls implementation on identity and access management.
• Experience in managing day-to-day I&AM/PAM operational activities including incident management.
• Hands-on experience in implementation of a PAM solution, onboarding privileged accounts to the PAM solution or implementation of any security feature.
• Experience with Active Directory and any Identity management solution.
• Strong communication and stakeholder management skills.
• Business case writing and reporting to leadership, including MS Excel and Power point skills.
• People management skills (i.e. you have been a people leader)

Desirable Skills:

• Basic Project Management skill and understanding of agile methodologies.
• Implementation of CyberArk and its components
• Experience with cloud platform and managing privilege roles/accounts of Azure and AWS
• Knowledge and understanding of security metrics and reporting requirements.
• Dashboard and reporting in Power Bi and Service Now
• Ability to effectively prioritise tasks in a high-pressure environment

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Technology and digital services

From architecture and delivery of new IT systems to IT risk and security, we manage the relationships between the business and our Technology and Digital Services teams. We also help with the delivery of day-to-day operational technology and digital support to the rest of the business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm." - Lisa, Enabling Functions

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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