Manager, Guest Services – Housekeeping

About the roleAre you a dynamic leader with a passion for exceptional hospitality and immaculate standards? Join the John Lewis Partnership, as our Guest Services, Housekeeping Manager at The Odney Club!

As Partners, we share the responsibility for our success and the rewards when we achieve it. Everything we do is powered by our unique purpose: Working in Partnership for a happier world.

You will lead and coach the housekeeping team to deliver an excellent guest experience. Your focus will be on ensuring the highest standards of cleanliness in guest bedrooms, bathrooms, and all leisure and business areas. You will ensure the day-to-day housekeeping service at The Odney Club meets objectives, achieves sales targets, and delivers outstanding customer service by working with departmental managers.

Salary - £30,200 - £47,000

Contract type - Secondment / Fixed term contract

Working pattern - 37.5 hours per week. Earliest start time 06:00 and latest finish of 20:00. Will include weekend working on a rota basis.

Live in available - Single ensuite room

Key Responsibilities

• Leading housekeeping operations: Collaborating with HK team leaders, you will guide the team to ensure that standards of quality and cleanliness are maintained at all times.

• Inspiring and developing the housekeeping team: To develop and deliver exceptional customer service at all levels.

• Ensuring smooth and efficient quality control. 

• Developing and delivering a customer-focused strategy: In line with business objectives.

• Creating and maintaining experiences with extra special moments: For our guests to provide a personal experience.

• Ensuring compliance: Health & safety, food safety, record keeping, and stock control.

• Controlling the housekeeping budget: Concerning occupancy, departmental expenses and rotas.

• Matrix working: With other managers, teams, and hotel leads.

• Acting as Duty Manager: As required, including weekends and Bank Holiday dates.

• Flexibility to work in other departments as required

Essential skills/experience you’ll need

• Experience in a multi-site hospitality setting, such as a hotel or private members club.

• Knowledge of housekeeping and laundry management, Exceptional leadership experience.

• Full financial accountability – success in profit.

• PC literate & able to grasp numerous systems, including hotel booking systems / POS / integrations.

• Drive to deliver exceptional customer service.

Desirable skills/experience you may have

• Qualifications relevant to the hospitality industry

• Previous experience of working in a Housekeeping department at a supervisory level, preferably within a 4-star operation.

• Event management experience

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.