Manager, Guest Amenities & Services

About the roleLeading and managing the the Hotels Leisure Team you will be responsible for overseeing and improving the guest amenities and activities at the Odney Club during the summer season.
This will include management of the swimming pool, camping bookings, boats, tennis courts and multisports courts and seasonal activities such as archery and monster trucks.
Your goal is to ensure an exceptional experience for our guests, who are also Partners, their friends, and family. This unique aspect will influence how you and your team approach your roles and responsibilities.

• Salary - £26,900 - £40,300

• Contract type - This position is a Secondment/Fixed Term contract for 9 months during the summer season.  

• Working pattern - 37.5 hours per week, various shifts including weekends - Earliest start time 7:30 am - latest finish time 20:00. Applicants must have minimal holiday during the peak school holidays.

• Location - This role is based at our Odney Club, Cookham

Key responsibilities 

• Lead the hotel's leisure team to deliver the summer program and activities. 

• Manage all aspects of people management, including performance. 

• Ensure positive guest experience and maintain high standards for summer pool and activity amenities. 

• Act as a brand ambassador by providing consistently outstanding customer service. 

• Achieve sales, occupancy, and profit targets. 

• Create and deliver seasonal packages and activities to meet agreed-upon outcomes and performance measures. 

• Manage customer queries and complaints and maintain relationships with hotel peers to ensure high standards. 

• When applicable, manage the creation, scheduling, costing, and marketing of activities for leisure and business use. 

• Create a high-performing, professional, guest-facing team. 

• Completing risk assessments and equipment checks. 

• Act as Duty Manager as required.

Essential skills/experience you’ll need

• People management

• Strong organisational skills 

• Mental dexterity/agility 

• Customer Mindset 

• Clean, current driving licence 

• Ability to coach and give clear instructions

Desirable skills/experience you may have 

• Previous sports or activity-related discipline or experience is desired

• Outdoor pursuits qualifications, for example, a UK coaching certificate, Archery GB, are desired

• Experience in seasonal working

About Odney:

If you are looking for a country club hotel 

with something different and some history to work in, then The Odney Hotel, our Place by the River, could be for you. This is a beautiful and unique John Lewis Partnership-owned hotel, set on 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. 

The guests can stay in one of 5 beautiful houses on the site, or one of Airbnb’s each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool, and sports facilities. The main house, Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Wellbeing suite, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. 

#LI-JLPGR#LI-SD1 
About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.