Manager, GBO Risk Services

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Job description

Global Business Operations (GBO) provides risk and regulatory management and support services to country, region, and global risk management teams and to engagement teams in member firms on global risk processes. Supported risk systems and processes include service independence and conflicts of interest (Sentinel and Independence Checkpoint), personal and firm independence (KPMG Independence Compliance System - KICS), client and engagement acceptance and continuance (Global CEAC), compliance confirmation support (Global Compliance Confirmation System - GCCS), partner rotation requirements tracking for audit clients (PRS) and global risk integration (GRIP). GBO also manages and serves as custodian of globally shared data about clients/targets and engagements. GBO provides a governance process, related controls, and master data management for this globally shared information about our people, our customers (KPMG's clients and targets), and our engagements (the work performed).

GBO is organized into four departments:

Business Process Lead and Data Solutions & Reporting Team

Drives the business, risk management and compliance aspects of application development in supports of risk and regulatory processes. This includes being the product owners of KPMG's global independence, compliance and risk applications (e.g., Sentinel, GCCS, Global CEAC, KICS, KPMG Independence Checkpoint, Global PRS), providing appropriate access to related data and driving delivery of business analytics and reporting solutions.

Strategy, Data Quality & Special Projects

Drives needs identification, research and development of the overall GBO strategic approach to meeting member firm needs, fosters high-quality data and implements special projects.

Service Center (SC)

Provides global user support for KPMG's global independence, compliance and risk applications and services

Delivery Enablement & Practice Operations (DE&PO)

Provides testing, business analysis and communications supporting the product deployment and awareness and supports finance, HR and administration

Role Summary

The GBO Manager Risk Services leads, develops and supports global risk/regulatory business processes and associated system(s). Responsibilities include:

• Manage the relationship between Global Business Operations and key stakeholders
• Help resolve potential issues relating to the respective risk system and related processes
• Provide day-to-day business prioritization of changes and enhancements from the approved backlog
• Facilitate requirements gathering and prioritization, business case development and estimation for emergent enhancements, special projects and the annual budget submission process
• Help ensure business needs, communications, training, and support are appropriately coordinated and communicated to key stakeholders and constituents of the risk system and related processes
• Manage the process of deployment and implementation of new member firms
• Address questions from the business or escalated by the risk system administrator
• Facilitate global Working Group sessions and develop briefing materials to present to key stakeholders
• Contributes to the tactical planning and monitoring progress of the application strategic vision

Key Accountabilities

• Manage the relationship between Global Business Operations and key stakeholders, including Business Process Owners, Member Firm Local Administrators and application working groups
• Document process and system updates/enhancements and work with technical solutions teams and member firm administrators to develop, deploy/configure and test agreed to enhancements and updates
• Work with Business Process Owners to address policy and process questions from the business and IT support to troubleshoot issues escalated by the member firm system administrator
• Facilitate requirements gathering, prioritization, and estimation for emergent application enhancement requests, special projects and the annual budget submission process and three-year roadmap
• Plan, lead, and document working sessions

"Everyone a Leader" Competencies

Champion inclusion: Creates an environment in which all people feel like they belong

Drive quality: Delivers high-quality products and exceptional service that provide value and exceed client expectations

Advance an ethical environment: Takes personal responsibility for the ethical environment of the firm and encourages others to do the same

Apply a strategic perspective: Uses diverse sets of inputs to develop a broad perspective on business and people issues

Make sound decisions: Exercises sound ethical and business judgment when making decisions

Foster innovation: Embraces a culture of innovation and experimentation to create value

Demonstrate self-awareness: Focuses on self-development and continuous learning, using insight to build capability and confidence

Build collaborative relationships: Connects with individuals, teams and organizations to build lasting, collaborative relationships that enable global, firm-wide growth

Develop and motivate others: Engages teams, instills confidence, and coaches people to find meaning in their work and achieve exceptional results

Technical Skills & Qualifications

• Exceptional writing skills with strong understanding of all aspects of writing in English
• Strong communications skills, including planning and delivering presentations to large global audiences across multiple time-zones
• Strong ability to conceptualize visual communications (graphic design skills are not required but are a plus)
• Experienced in defining communication/marketing plans that employ multiple media types
• Detail focused and able to produce quality communications in short timeframes
• Ability to successfully interact with management including partners and senior leadership
• A self-starter, motivated with a flexible and committed attitude, strong interpersonal skills
• Strong management and organizational skills
• Ability to drive decision making, facilitate change and edit material
• Possess significant knowledge of KPMG and its business
• Requires proficiency in Microsoft Office applications: Word, SharePoint, Excel, PowerPoint, Visio, and Outlook
• Ability to generate simple to mid-level SQL queries enough to understand underlying data structures and perform simple ad hoc analysis preferred

Experience & Knowledge

• Significant experience or working with business rules, processes and systems that assess independence and business risk within an Accounting or Professional Services Organization
• Bachelor's degree from an accredited college/university or equivalent work experience
• Strong working knowledge of Agile methodology for software development including the role, responsibilities, and practices of the Scrum Product Owner
• Technical expertise sufficient to formulate requirements and contribute to the design of technical solutions in partnership with technology specialists
• Experience working in a global environment