Manager - Engineering Operations (West Drayton)

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Job Description

Your role

The Manager Engineering Operations (MEO) oversees all aspects of the site's critical physical infrastructure and ensures that all activities carried out on the site are done with high quality and without negative impact on internal/external customers. The MEO provides the technical expertise to plan, coordinate, and manage the Data Centre's equipment, systems, and infrastructure to ensure operational excellence; with safety and reduction of risk being of paramount importance.

What you'll do

• Provide strategic support and operational leadership as the deputy to the Data Centre Manager, ensuring alignment with organizational goals and objectives.
• Lead and mentor a team of Lead Engineers and Site Engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Oversee all mechanical/electrical operations, maintenance, and energy management programs on-site, ensuring compliance with safety standards and regulatory requirements.
• Act as the Senior Approved Person for the site, overseeing complex maintenance jobs and ensuring adherence to quality standards and safety protocols.
• Act as the deputy to the Data Centre Manager, providing strategic support and operational leadership.
• Lead a team of Lead Engineers and Site Engineers, providing direction, mentorship, and support in achieving operational excellence.
• Plan, implement, coordinate, and oversee all mechanical/electrical operations, maintenance, and energy management programs on-site, ensuring risk is minimized and all works are compliant with safe systems of work.
• Responsible for the kick-off and management of jobs on the site, ensuring all activities conform to company policy, standards, and operating instructions.
• Serve as the escalation point for all incidents that may disrupt services or breach SLAs, or reduce quality of services, leading efforts to eliminate or reduce their impact.
• Keep track of maintenance and customer activities, providing regular updates to the Data Centre Manager and Technical Ops planning.
• Coordinate maintenance efforts and build relationships with critical vendors, tracking performance through KPIs and regular meetings.

What you'll need

• Strong experience working in mission-critical mechanical & electrical environments within a large company, IT/Telecoms industry preferred
• Bachelor-level education in a technical/engineering field
• Experience in data centres or a similar environment is essential
• Understand the engineering design and operational aspect of each building system
• Knowledge of key infrastructure components of DCs (like UPS's, Generators, and Cooling systems)
• Ability to read and preferably work with Electrical and Mechanical diagrams
• Experience with maintenance and maintenance systems
• ITIL and/or Service Now Experience is preferred but not essential
• Can prepare & present relevant information in front of all types of audiences
• Novice in Customer management within IT, telecommunications or data center industry
• Commitment & drive; Is committed, internally driven, and willing to go the extra mile
• Open for change: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Pro-active; Has a can-do mentality, can delegate when appropriate.
• Communication skills: Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, gives clear instructions, and shares information and ideas with others.
• Act as a mentor to Site Engineering Team

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.