Manager Engineering Operations
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Job Description
Your role
The Manager Engineering Operations (MEO) oversees all aspects of the site's critical physical infrastructure and ensures that all activities carried out on the site are done with high quality and without negative impact on internal/external customers. The MEO provides the technical expertise to plan, coordinate, and manage the Data Centre's equipment, systems, and infrastructure to ensure operational excellence; with safety and reduction of risk being of paramount importance. The MEO actively guides the Lead Engineer, Site engineers and suppliers on-site, helps & supports where needed, and checks the quality of work. The MEO actively contributes to a standard way of operating the sites by complying with the standard and using a controlled change process to continuously improve the standard. The MEO is involved in improvement projects and serves as a second-level support for more complex issues. The MEO works with various experts, including design and construction, and manufacturers, and is directly responsible for safety on the site.
What you'll do
Leadership and Management:
• Act as the deputy to the Data Centre Manager, providing strategic support and operational leadership.
• Lead a team of Lead Engineers and Site Engineers, providing direction, mentorship, and support in achieving operational excellence.
• Line management of resources on-site, ensuring effective utilization of staff and subcontractors, reviewing available resource capacity versus workload and raising operational challenges.
• Provide specialist support and training to engineers/sites for specific issues/projects, leveraging expertise in relevant areas.
• Participates in site tours for customers as requested by Sales, Solution Engineering, and Customer Success teams.
• Accountable for ensuring all staff and subcontractors receive a full site induction before starting work on-site and ensuring that procedural, technical, and safety requirements are being followed.
Operations Planning and Oversight:
• Plan, implement, coordinate, and oversee all mechanical/electrical operations, maintenance, and energy management programs on-site, ensuring risk is minimized and all works are compliant with safe systems of work.
• Responsible for the kick-off and management of jobs on the site, ensuring all activities conform to company policy, standards, and operating instructions.
• Ensure compliance with all applicable local codes, government agencies, ISO standards 9001, 14001, 27001, 50001, and DLR directives related to building operations.
• Act as the Senior Approved Person for the site, overseeing complex maintenance jobs and ensuring risk is minimized.
• Responsible for the handover between Implementation services and Service Operations and checks, approves, and accepts all completed installation works from the Implementation services Function.
• Ensure a balanced approach to reactive and preventive maintenance activities, monitoring both current and deferred maintenance backlogs. Adjust priorities and resources as necessary, ensuring thorough documentation of deferred maintenance tasks.
Project Management and Incident Resolution:
• Participates in infrastructure projects on the site and is responsible, alongside the DC&E, for change approvals and incident management.
• Serve as the escalation point for all incidents that may disrupt services or breach SLAs, or reduce quality of services, leading efforts to eliminate or reduce their impact.
• Execute the local maintenance plan, identifying areas for improvement and adjusting priorities/resources as needed.
Data Management and Reporting:
• Keep track of maintenance and customer activities, providing regular updates to the Data Centre Manager and Technical Ops planning.
• Utilize the CMMS control system to its maximum capabilities, ensuring accurate and timely data entry.
• Coordinate the development and maintenance of as-built drawings with support from the Technical Draftsman Team.
Vendor Management and Compliance:
• Coordinate maintenance efforts and build relationships with critical vendors, tracking performance through KPIs and regular meetings.
• Ensure adherence to the QHSSE Responsibilities Matrix, maintaining a culture of safety, quality, health, security, and environmental compliance.
What you'll need
• Proven experience working in mission-critical mechanical & electrical environments within a large company, IT/Telecoms industry preferred
• Experience in data centres or a similar environment is essential
• Understand the engineering design and operational aspect of each building system
• Knowledge of key infrastructure components of DCs (like UPS's, Generators, and Cooling systems)
• Ability to read and preferably work with Electrical and Mechanical diagrams
• Commitment & drive; Is committed, internally driven, and willing to go the extra mile
• Open for change: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Pro-active; Has a can-do mentality, can delegate when appropriate.
• Communication skills: Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, gives clear instructions, and shares information and ideas with others.
• Good decision-making skills, based on analysis of risk situations
• Have extensive experience and detailed knowledge of the operation of plant/services for which they are responsible and have a good, detailed understanding of the full campus infrastructure.
About Us
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career and grow your talents with us.
Safely Powering Progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.