Manager Data Center

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Job Description

ROLE
The Manager, Data Center (MDC) is responsible for the management and performance of a data center site(s). They act as the single point of contact for site-related matters and drive operational excellence by applying the four strategic pillars of Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance.
RESPONSIBILITIES Operations & Compliance

• Manage the data center to ensure operational reliability, capacity management, and customer service performance.
• Ensure the data center operates in compliance with Health & Safety requirements, including supplier permits and site inductions.
• Implement and maintain site governance in line with SOC, ISO, and other relevant standards.
• Oversee the operation and optimization of monitoring and metering systems to ensure energy-efficient data center operation.

Team Leadership & Development

• Lead, develop, and support a team of site engineers and technicians.
• Foster a culture of safety, quality, and service excellence.
• Ensure appropriate resource planning and team utilization to meet business needs.

Incident & Risk Management

• Maintain a risk register for all assets on-site.
• Ensure the site meets customer SLAs and contract obligations.
• Oversee incident management and drive continuous improvement to minimize service disruptions.

Customer & Stakeholder Engagement

• Collaborate with teams across Property Operations, Service Planning, and Customer Success.
• Manage site access and support customer visits, tours, and audits as required.

Budget & Strategic Planning

• Manage and monitor the site budget, ensuring cost-effective operations.
• Approve customer capacity requests for power, space, and cooling.
• Develop and maintain a Multi-Year Site Plan, including asset replacement and upgrade plans.

QUALIFICATIONS & EXPERIENCE

• 5-10 years of experience working in mission-critical mechanical & electrical environments, ideally within IT/Telecom or similar.
• 3+ years of experience managing a team of direct and indirect reports.
• Proven experience in technical facilities management and maintenance governance.
• Familiarity with data center infrastructure and industry standards.
• Experience with maintenance management systems (Excel-based or corporate bespoke).
• ITIL and/or ServiceNow experience is advantageous.
• Strong leadership and communication skills.
• Fluent in English (written and verbal).

KEY COMPETENCIES
Commitment & Drive - Demonstrates strong motivation and willingness to go the extra mile.
Adaptability - Open to change and accepting of new responsibilities.
Problem-Solving - Capable of breaking down complex problems and identifying solutions.
People Management - Defines roles clearly, motivates teams, and provides strong leadership.
Customer-Centric Approach - Works across the business to ensure customer satisfaction and operational excellence.