Manager, Creative Operations Lead, Agency, Growth

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Job description

Connect to your Industry

This is an opportunity to join 368, Deloitte's award winning creative agency. With around 110 people based in London, Leeds and Hyderabad our agency has a critical role in ensuring we effectively reach our clients in the UK, North South Europe and Globally. We have a full Concepting, Design and Film offering including an inhouse Film Studio as well as specialist teams devoted to UX & Development, Deloitte branded experiences, Social Media, Strategy and SEO as well as a full team of Account Leads and Project Managers. Our agency is a fun and friendly place to work with a great team feel. Working closely with wider Agency Leads, this role looks after everything operational in the Creative Department from managing the resourcing team, financial forecasting and recoveries, management and continued optimisation of all creative process and finally managing our supplier relationships ensuring we are able to deliver consistently high quality work in line with our Growth priorities and wider business needs.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

• Collaborate closely with Account and wider Agency Leads to develop and manage an appropriate pipeline of work, across all Creative mediums, optimising the efficient use of skills and capabilities within the Creative Department
• Lead a team of two to three individuals to communicate, agree and manage expectations around timelines and budgets with internal business stakeholders and our Creative Team.
• Ensure our pricing model is consistently applied and understood by our client facing team members
• Continued focus on process improvement to ensure best practice, efficacy and cost effectiveness around every aspect of creative delivery
• Support all talent needs for your team including performance management, supporting professional development and making decisions around reward
• Prioritise our pipeline and where necessary work with our external supplier and contractor pool to ensure seamless support for our clients. Work with procurement and our contractor team to ensure a cost effective up to date PSL and compliance with all onboarding processes
• Ownership of Synergist our job management tool and accurate time reporting by the Creative Department, with oversight of financial recoveries and forecasting
• Act as an escalation point and solution provider for all operational challenges within the department relating to resource, finance and priorities

Connect to your skills and professional experience

With proven experience in Creative Operations you are already strongly process driven, with a natural talent for organization organisation and with the ability to make decisions quickly and prioritise effectively. A strong communicator, you'll be able to use your influencing skills to manage expectations in a positive but firm way with the ability to both collaborate and challenge as necessary. Finally you'll be someone who thrives in a strong team environment and in supporting your colleagues, taking genuine shared ownership and pride in the success of the agency

Essentials:

• In-depth experience of operations for a Creative Agency or Creative team, you'll be able to ensure the right solution for the high volume of jobs that come into the team from wider Deloitte
• Ability to interpret briefs and interrogate requirements to fully understand the requirements of a specific job
• Ability to work under pressure with multiple deadlines and conflicting priorities. Comfortable with ambiguity
• Strong analytical skillset, to understand demands and support our resourcers to translate those into a working schedule and resource plan, and track/monitor output and time use in order to make adjustments and enhancements as and when necessary
• Excellent stakeholder management skills with the ability to comfortably both collaborate and challenge (where necessary) all levels of seniority of our internal clients
• Full understanding of the project lifecycle within a creative agency
• Line management experience, including performance management and development as well as day to oversight of your team
• Comfortable negotiating and being able to push back in a constructive and positive way
• Strategic mindset with a constant focus on improvement and efficiency you'll be able to support 368's Head of Operations in setting the strategic direction for operations.

Desirables

• Financial recoveries and budget management would be great experience to have, but if you have all the essential requirements then you can be supported and trained on this

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Growth

We bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we're constantly improving what we do.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. "

"We're in the process of transforming the way we do resourcing, to future proof our offering. It's exciting and there's never been a better time to join us."

-Jhon, Enabling Functions

Our hybrid working policy

You'll be based in Leeds with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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