Manager, Content Management

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Job description

Connect to your Industry

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

Knowledge Services (KS) enables our professionals to bring the full breadth of Deloitte's enterprise-wide capabilities and experience to our clients, specifically through intellectual property (IP) shared within the global Knowledge Exchange (KX) platform. The Content Quality Manager defines and leads programs that promote trust, accuracy, consistency, and usability across KX content.

This role is critical to maintaining a strong global knowledge repository and improving how professionals connect to the content and expertise they need. High-quality content also plays an essential role in enabling effective Gen AI tools, helping ensure AI-driven experiences are grounded in reliable, well-structured, and trustworthy knowledge.

In this role you will:

• Lead planning and execution of a Content Quality program that strengthens KX data quality and end user trust.
• Establish and operationalize content governance principles -- such as trusted sourcing, consistency of standards, and lifecycle accountability -- to identify, prioritize and address content quality improvement areas
• Enable classification and managed of "authoritative" content through clearly defined standards to ensure accuracy, reliability and stewardship over time
• Lead the design and rollout of approaches to optimize content for use within Gen AI experiences, elevating validated and trusted materials over generally shared content
• Support the design and implementation of AI-driven approaches to assess the accuracy of automated publishing processes as well as the overall health of KX content
• Partner with KX Product Managers to evolve platform capabilities that enable quality, including the appropriate application and use of critical metadata
• Define and manage quality-related KPIs that measure effectiveness, inform decision-making, and drive continuous improvement across the content ecosystem
• Lead Deloitte People Network moderation to maintain content quality and standards
• Lead the Client Confidentiality program that ensures content management practices fully align with client and stakeholder expectations for the protection and appropriate use of client information across KX products.
• Manage policies for clients or businesses with specialized content-handling requirements based on confidentiality agreements
• Educate KS team, stakeholders and KX users on client confidentiality policy, cleansing guidelines, and standards for managing sensitive content
• Inform KS teams and stakeholders on publishing best practices that support discoverability while maintaining confidentiality standards

Connect to your skills and professional experience

• Proven relevant experience. Experience in working in knowledge management and in a global professional services organization preferred
• Experience organizing and providing guidance to global operations/support teams to achieve program objectives in a virtual environment
• Sound knowledge and understanding of requirements relating to protection of client information, managing personal information and data residency
• Strong awareness and practical proficiency in AI and Generative AI concepts and tools, applying them responsibly to enhance productivity, analysis, and decision making while adhering to data, risk, and ethical standards
• Attentive to detail and diligent; analytical and tenaciously curious; ability to problem-solve, cross-reference and make connections
• Excellent communication and interpersonal skills, with ability to build rapport, trust and confidence and manage customer expectations
• Experience developing and managing processes
• Excellent planning and organizational skills
• Strong customer focus and quality obsessed
• Education in Library Sciences/Knowledge Management/Information Management preferred

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte Employee

Our hybrid working policy

You'll be based in Cambridge, Cardiff, or Reading with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So, we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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