Manager, Client Experience - UK, Ireland & Nordics

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Job Description

The Manager of Client Experience is responsible for executing the market strategy of all in-store and offsite client events, with an emphasis on new and existing client activations and bespoke experiences, including retail events, festive celebrations and in-store hospitality. Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany's key results.

Key Accountabilities

• Work with the EMEA Client Relations team and retail partners on executing all in-store client events including out-of-network and caravan events. for local markets during festive moments, product launches, High end and other specific events.
• Build and monitor the event calendar and tracker.
• Ensure post-event reporting with clear ROI understanding the needs and proposing improvement actions.
• Work in partnership with local and regional teams on all events requests, including concept, merchandising, VM, logistics and reporting.
• Closely work with Client Relations team to ensure event production and logistics aligned with the market strategy.
• Manage market events budget - Work with production companies, agencies and vendors to support and execute client actions strategy.

Your Profile

• Minimum 5+ years of experience in client experience, event execution, retail operations, or hospitality.
• Elevated & sophisticated communication and presentation skills
• Strong organizational skills with excellent attention to detail and ability to manage multiple projects simultaneously.
• Hands-on approach and proactive problem-solving skills to adapt quickly to changing priorities.
• Existing relationships with vendors/external partners

Preferred

• Luxury industry experience
• Previous experience in a client relations/client facing role.