Manager, Change Management Specialist, Enablement & Adoption, Consulting

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Job description

Connect to your Industry

Our HCaaS business sits within Human Capital, a practice that brings leading-edge tooling, research and analytics expertise together with deep industry knowledge, you'll help to deliver innovative and complex transformation programmes for our clients.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Human Capital as a Service (HCaaS)

You will be joining a team that is Deloitte's largest Human Capital Consultancy practice in the UK outside of London. Alongside this, it is an opportunity to join a unique team that consists of service offerings across Major Programmes and Human Centred Transformation and locations across the breadth of the UK including; Belfast, London, Cardiff, Bristol, Manchester and Leeds.

Enablement and Adoption

Our Enablement and Adoption (otherwise known as Change Management) team is a fast growing, multi-disciplinary team employing consulting professionals with experience across several areas such as business transformation, programme delivery and training development. We have grown to become the largest Change Management practise in Northern Ireland with 55 specialists, highlighting the immense talent that we currently have within the team.

The Enablement and Adoption team sits within our Human Capital as a Service team and works with clients to deliver the people, behavioural and culture change associated with technology and digitally-enabled business transformation. We provide our clients with the advice and delivery support that they need throughout the entire cycle of their transformation programmes. Whether it is assessing, planning, supporting, managing, or delivering business change solutions, we need the very best people to join us and strengthen our team even further.

You will have the opportunity to work with one or many elite clients in:

• Consumer Business
• Technology, Media and Telecoms
• Energy and Resources
• Healthcare and Life Sciences
• Public Sector
• Financial Services

As part of a practice that brings research and analytics expertise together with deep industry knowledge, you'll develop change programmes that are not only innovative, but deliver the most positive impact for all.

Connect to your skills and professional experience

As a Manager in our Enablement and Adoption team, you will drive elements of the planning, scoping and delivery of end-to-end business change for a variety of transformation projects across industries.

You will have access to market-leading frameworks that have been successfully implemented on high profile projects by our team, whilst having a positive social impact at the heart of what we do. We are looking for people who share our values, as well as a passion for positive change.

Within the role you will have responsibility for bringing your change management and transformation expertise along with broader consulting skills to:

• Help clients solve complex issues by performing analysis, providing recommendations and utilising a combination of consulting experience, industry knowledge, tools and technology to act as a trusted advisor;
• Develop work plans for components of client engagements and leading the delivery of defined project objectives;
• Collaborate with a range of stakeholders both internally within Deloitte and in client organisations;
• Lead teams of client and Deloitte resources to shape and deliver programme workstream outcomes and coaching junior team members;
• Provide subject matter expertise on change management and producing high quality deliverables;
• Support business development by contributing to new business proposals, taking roles in industry and account teams and influencing key decision-makers; and
• Contribute to internal practice development by participating in proposition, methodology and point of view development activities and supporting knowledge capture and sharing.

The technical nature of your change management experience is expected to include:

• A material delivery role in at least one of the following types of programmes:

1. Technology implementation;
2. Operational process transformation;
3. Behaviour and culture transformation;
4. Organisation / operating model transformation;

• Planning and delivering end-to-end business change with a deep expertise in the lifecycle of change activities, to include change strategies, stakeholder management, communications and engagement, business readiness and training & learning solutions;
• Managing and influencing clients and key stakeholders;
• Mentoring and managing others in a team;
• Planning, commercial and risk management, governance and reporting; and
• Excellent verbal and written communications skills including facilitation and presentation.

Additional desirable experience includes:

• Strong Consulting and/or industry experience;
• Delivering change activities for system implementations such as Oracle, ServiceNow, Microsoft, Workday, SAP SuccessFactors and S/4HANA;
• Delivering change activities for technology transformations including Cloud & Digital and Gen AI;
• Delivering data-driven change, using tools such as PowerBI and Tableu;
• Delivering change activity automation and/or change management as a service;
• Delivering change management in waterfall, agile and hybrid agile programmes;
• Working with near / offshore teams in a managed services delivery model; and
• Contributing to business development, including supporting bids for new clients.

Connect to your business - Consulting

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." - Sophia, Consulting

Our hybrid working policy

You'll be based in Belfast with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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