Manager, Audio Visual, IT Infrastructure Services

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Job description

Connect to your Industry

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

Reporting to the AV Senior Manager and working closely with key stakeholders in the wider firm, this role has a focus on the day-to-day support and maintenance of audio-visual systems in the UK. This role is supported by a dedicated team of AV professionals providing support for incident and problem management alongside an AV event team providing direct client support in our event spaces.

You will provide technical expertise for project teams delivering new buildings as well as being the subject matter expert for changes and escalations.

The AV Manager will have responsibility for:

• Day to day management of the 3rd line AV onsite support team.
• Day to day management of the AV Event team.
• Provide analysis and troubleshooting skills to help resolve more complex issues.
• Maintain close working relationships with other areas of ITS, workplace services and Real Estate.
• Provide activity and performance reporting to the management team.
• Keeping up to date on the latest technologies and service best practices.

Connect to your skills and professional experience

This role requires a technical background in corporate audio-visual systems in the meeting room and event spaces. A background in service management to provide operational stability is key for this role.

Essential skills

• Experience administrating, maintaining, and supporting Microsoft Teams Room Systems on Windows and Android.
• Experience with audio and video technologies such as
  • LED video walls
  • Projection
  • Audio DSP's (Qsys, BiAmp etc.)
  • AVoIP technologies
• Experience with streaming solutions, both front end like Teams Town Hall and backend vision mixing and RTMP streaming protocols.
• Experience working with enterprise network teams with a strong understanding of VLANs, Firewalls and Proxies.
• Good understanding of basic IT device support on Windows, Mac and Mobile devices
• Ability to create pro-active and re-active reports, owning CSI and problems until resolution.
• Ability to Own, Investigate, Troubleshoot and Resolve Operational Issues

Desirable skills

• Proficient knowledge of MS teams and Zoom Meeting and Webinar
• Experience with digital whiteboarding tools such as Miro
• PowerBi or Customer facing reporting experience.
• Related accreditation such as CTS qualifications
• Sound understanding of ITIL framework v3 or v4

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Technology and digital services

From architecture and delivery of new IT systems to IT risk and security, we manage the relationships between the business and our Technology and Digital Services teams. We also help with the delivery of day-to-day operational technology and digital support to the rest of the business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Partner Support Services is an evolving and lively team. We are always happy to help, share knowledge and support colleagues old and new. Questions are welcomed, challenges embraced and wellbeing prioritised. If you are looking to join a team that keeps you on your toes, where you will learn something new every day and meet colleagues that become friends, we are ready to welcome you with open arms."

-Kasia, Partner Support Services, HR Services

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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