Maintenance Service Manager

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We are The Housing Network (THN), a private Limited Company with a purpose.

We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.

Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Job Overview:

The role is to operationally lead and organise the Luton based Maintenance Admin Team and to ensure the field-based functions and operations are effectively managed and to high standard.

Responsibilities & Duties:

Reporting to the Head of Maintenance, the role requires leadership responsibility and organisational oversight of the Maintenance Admin Team and to the proactive development and mentoring of the Senior Maintenance Co-Ordinator

Duties:

• Oversee the day-to-day operations of the Maintenance Admin Team
• Carry out 1-2-1's and other HR Related tasks
• Overseeing the on boarding and induction of new staff and embedding them into the role
• Seek to develop and lead the organisational function of the Maintenance Admin Team
• Act as a point of referral and to collate information on any external issues/complaints received into Maintenance Admin Team for the Head of Maintenance
• Act as a role model within the business and champion the values that are agreed to be core to our corporate purpose and culture
• Work along side the field based management team to reach united tasks/goals/KPI's
• Work along side the wider THN team to reach united tasks/goals/KPI's
• Be an active change agent, seeking to support and promote a culture of continuous improvement

Key Functions within Maintenance Admin Team:

• Overseeing and organising the efficient and effective management of maintenance and cleaning in all properties
• Proactively update and evolve with the Maintenance Admin Teams processes and procedures
• Providing daily/weekly detailed reports to the Head of Maintenance on voids, reactive repairs, performance, KPI's and any ongoing projects
• Organise the working functions of the Maintenance Admin Team to improve/enhance the outward performance of the team
• Work and support Delivery Team in returning keys to managing agents/landlords
• Overseeing the organisation of communal area refurbishment projects from within the Maintenance Admin Team

Key Stakeholders:

Internal:

• Maintenance Department
• Landlord Partnerships Department
• Delivery Department

External:

• Landlords and Letting Agents
• Local Authorities

Personal Characteristics:

Skills:

• Organisational skills within an admin team
• Ability to lead a team
• Be commercial; recognising the financial and operational limitations we operate within
• Ability to mentor others
• Confident communicator
• Extremely well organised
• Able to work well under pressure
• Good at multi-tasking
• The ability to prioritize
• Able to work alone and part of a team

Knowledge:

• Knowledge of leading and organising an admin team is essential
• Knowledge of a maintenance is preferable but not essential

Behaviour:

• A leader by example, showing both organisational and leadership as well as keen eye for detail and quality
• Methodical in approach to ensure everything is done accurately and comprehensively
• Keen to support colleagues and ensure business is working cohesively and to the same objectives
• Resilient and able deal with people who are complex and sometimes challenging.
• Keen to support colleagues and ensure business is working cohesively and to the same objectives.
• Keen on strong compliance culture
• Able to work without direction
• Adaptability and being prepared to help out if circumstances require.
• Keen to lead by example.
• We would expect you at all times to:
  • act with integrity
  • act with due skill, care and diligence
  • act with professionalism
  • be open and co-operative with colleagues
  • act with compassion to those both within the Company and those who we support in the accommodation

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.