Maintenance Manager - Delivery

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Job Description

Join our Specialist Systems team as a Delivery Maintenance Manager, where you will be responsible for coordinating and optimising both planned and reactive maintenance activities across a defined asset group. The role involves leading stakeholder engagement, enhancing asset performance and resilience, and ensuring maximum system availability in line with operational needs. It ensures engineering services are delivered to meet or exceed Key Performance Indicators (KPIs), while maintaining compliance with company standards, legal regulations, and environmental requirements. The Maintenance Manager Delivery also plays a key role in business continuity, contingency planning, and stakeholder communication-always placing passengers and customers at the heart of operations.

This is a site-based role, working Monday to Friday, with hours from 8:00am to 4:00pm

Responsibilities

• Coordinate and deliver the maintenance plan by working closely with Engineering Delivery teams and suppliers to ensure operational efficiency and minimal disruption.
• Lead stakeholder engagement and impact assessments, acting as the operational expert for systems within the assigned area (e.g., electrical, water, airside, specialist systems).
• Ensure compliance with safety regulations and permit requirements, while overseeing statutory, planned, and corrective maintenance in line with engineering standards.
• Monitor and report on performance data, audit supplier outputs, and drive continuous improvement through risk management and collaboration across teams.
• Support minor improvement and capital projects, promote a positive safety culture, and, where required, hold the appointment of Coordinating Authorised Person.

Qualifications

• Recognised engineering qualifications such as NVQ Level 3, City & Guilds, ONC/HNC, or equivalent.
• Hands-on experience managing engineering systems like chilled/hot water, fire mains, electrical distribution, baggage systems, and tunnels.
• Demonstrated leadership and stakeholder engagement skills in both operational and office environments.
• Strong communication abilities and thorough understanding of relevant regulations and standards.
• Full UK driving licence, eligibility for airside driving permit, and ability to meet pre-employment checks including security, medical, and substance testing.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Be part of this city within a city. Every year, millions of people travel through Heathrow. Joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique. We make sure the airport is always running smoothly and keep passengers and planes moving.

Our team touches all aspects of airport life - from water to energy, rail to roads, baggage systems to runways. The scope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines. Together we are responsible for the performance of 500,000 assets worth £14bn. It means there are always a wide range of interesting development, construction and maintenance projects to get involved with. And a lot of ways to develop your skills, career and reputation.

You'll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about. It's an exciting place to be, where every day, you'll discover a world of fresh possibilities and you'll be mentored by world-class experts every step of the way.