Maintenance & Aftercare Manager

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Maintenance & Aftercare Manager

Location: London

Employment Type: Full-Time, Permanent

A high-end residential contractor is seeking an experienced Maintenance & Aftercare Manager to oversee all post-completion support, reactive maintenance and planned preventative works across luxury refurbishment and fit-out projects.

This role is key in ensuring clients receive exceptional service after handover, maintaining the quality, performance and appearance of bespoke interiors and installations.

Responsibilities

• Act as the main point of contact for all aftercare and snagging enquiries.
• Manage defect logs, organise site visits and coordinate remedial works.
• Oversee planned preventative maintenance schedules and reactive repairs.
• Liaise with clients, trades and subcontractors to ensure timely, high-quality work.
• Maintain accurate maintenance records, warranties, schedules and reports.
• Ensure all works meet health & safety and quality standards.

Requirements

• Experience in aftercare, maintenance, facilities management or post-completion support.
• Strong technical understanding of interiors, joinery, M&E systems and finishes.
• Excellent organisational and communication skills.
• Ability to manage contractors and oversee multiple ongoing issues.
• Experience within high-end residential or luxury refurbishment is beneficial.