Macmillan Cancer Information and Support Centre Deputy Manager

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Job summary

We are looking for a dynamic, caring, compassionate and organised individual to support leading the Macmillan Information and Support here at Lancashire Teaching Hospitals cancer centre.

You will meet with individual patients/clients carers, relatives and professionals to support access to high quality information and support in relation to cancer. This will include triage of individual patient needs, provision of verbal and written information, supportive listening, action planning and signposting to available services.

You will also be expected to contribute with the support of the Macmillan information manager to the delivery and development of a strategic patient service. You will work on developing and continuing to expand the service into the community. You will support and maintain external and internal communication to promote support for people with cancer.

This is an exciting opportunity to improve the quality and accessibility of information and support to cancer patients, carers and other health professionals.

Main duties of the job

• Meet with individual patients/clients, carers, relatives and professionals to support access to high quality information and support in relation to cancer. This will include triage of individual patient needs, provision of verbal and written information, supportive listening, action planning and signposting to available services.
• Work with the Cancer Education Hub, and community services to contribute to the development of training packages to support community colleagues in Cancer Awareness and Education
• Be an excellent communicator and be involved in the training and development of staff in communication.
• Be responsible for designing and maintaining a database of service users who are willing to offer insight into local Cancer Care work streams
• Be responsible for ensuring that the service user needs are at the forefront of all developments and be dedicated to improving patient experience
• Expected to contribute to the delivery and development of a strategic patient service and to deputise for the Cancer Information Manager during periods of annual leave and absence.

About us

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Job description

Job responsibilities

• The post holder will meet with individual patients/clients, carers, relatives and professionals to support access to high quality information and support in relation to cancer. This will include triage of individual patient needs, provision of verbal and written information, supportive listening, action planning and signposting to available services.
• The post holder will be responsible for developing community links to enable patients receive personalised care and access support closer to home
• The post holder will work with the Cancer Education Hub, and community services to contribute to the development of training packages to support community colleagues in Cancer Awareness and Education
• The post holder will be the key link to establishing a network of participants from a range of backgrounds and communities to ensure meaningful representation and involvement of service users.
• The post holder will be an excellent communicator and be involved in the training and development of staff in communication.
• The post holder will be responsible for designing and maintaining a database of service users who are willing to offer insight into local Cancer Care work streams.
• The post holder will be responsible for ensuring that the service user needs are at the forefront of all developments and be dedicated to improving patient experience.
• The post holder will be expected to contribute to the delivery and development of a strategic patient service and to deputise for the Cancer Information Manager during periods of annual leave and absence.

Job description
Job responsibilities

• The post holder will meet with individual patients/clients, carers, relatives and professionals to support access to high quality information and support in relation to cancer. This will include triage of individual patient needs, provision of verbal and written information, supportive listening, action planning and signposting to available services.
• The post holder will be responsible for developing community links to enable patients receive personalised care and access support closer to home
• The post holder will work with the Cancer Education Hub, and community services to contribute to the development of training packages to support community colleagues in Cancer Awareness and Education
• The post holder will be the key link to establishing a network of participants from a range of backgrounds and communities to ensure meaningful representation and involvement of service users.
• The post holder will be an excellent communicator and be involved in the training and development of staff in communication.
• The post holder will be responsible for designing and maintaining a database of service users who are willing to offer insight into local Cancer Care work streams.
• The post holder will be responsible for ensuring that the service user needs are at the forefront of all developments and be dedicated to improving patient experience.
• The post holder will be expected to contribute to the delivery and development of a strategic patient service and to deputise for the Cancer Information Manager during periods of annual leave and absence.

Person Specification

Qualifications and Education

Essential

• oEnglish and Maths GCSE C or equivalent
• oCommunication skills qualification

Desirable

• oECDL

Knowledge and Experience

Essential

• oKnowledge of Macmillan
• oKnowledge of Cancer Services
• oExperience of working in a customer facing environment
• oAbility to work with minimum supervision
• oExperience of working in the community
• oExperience of data collection
• oAbility to work with patients in a sensitive confidential setting
• oKnowledge of social media

Desirable

• oExperience of setting up outreaches
• oKnowledge of faith network
• oExperience of planning and setting local events
• oWorking knowledge of benefit system

Person Specification
Qualifications and Education

Essential

• oEnglish and Maths GCSE C or equivalent
• oCommunication skills qualification

Desirable

• oECDL

Knowledge and Experience

Essential

• oKnowledge of Macmillan
• oKnowledge of Cancer Services
• oExperience of working in a customer facing environment
• oAbility to work with minimum supervision
• oExperience of working in the community
• oExperience of data collection
• oAbility to work with patients in a sensitive confidential setting
• oKnowledge of social media

Desirable

• oExperience of setting up outreaches
• oKnowledge of faith network
• oExperience of planning and setting local events
• oWorking knowledge of benefit system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust
Address

Royal Preston Hospital

Sharoe Green Lane

Preston

PR29HT

Employer's website