Luxury Retail Area Manager - CSD - Battersea Power Station

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Consigned Sealed Delivered specialises in providing a premium platform for women to sell their
high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a
curated selection of second hand luxury goods at attainable prices. CSD accepts consignments of
brands from fashion houses ranging from super-brands like Hermes and Chanel, to up and
coming designers like Jacquemus. We pride ourselves on offering exceptional customer service,
a commitment to authenticity, and a seamless consignment experience. CSD has three retail
stores strategically located in Marylebone, Notting Hill, and Battersea Power Station.
Our business thrives on offering premium, curated selections of pre-loved luxury fashion items both
in-store and online. We also offer a growing number of brand-new products. More information
about the company can be found on our website: https://csd.shop/

Why Work at CSD?
CSD believes in empowering people by providing them the opportunity to grow within their
roles. As a young company with around 30 employees, everyone knows each other on a first
name basis, and it's easy to develop close working relationships with management and the CEO.
Every employee is given opportunities to show their talents and develop new strategies and
initiatives. The benefit of working in a high-growth young and vibrant company is that the needs
of the company are constantly evolving, and CSD always looks within when promoting before
hiring externally.

Job Description:
As our Luxury Retail Area Manager at CSD, you will play a pivotal role in leading and
overseeing the operations of our three prestigious retail stores in central London. This position
requires an individual with a passion for luxury fashion, exceptional leadership skills, and a
strategic mindset. Reporting directly to the CEO, you will ensure the smooth operation of all
stores, maintain impeccable presentation standards, and lead your team to exceed sales targets
while providing top-notch customer service.

Responsibilities:
Leadership & Management:

• Lead, mentor, and develop store managers to achieve business objectives.
• Foster a collaborative and high-performance culture across all stores.
• Conduct regular performance reviews and provide constructive feedback.

Sales & Performance:

• Develop and implement sales strategies to meet and exceed revenue targets.
• Monitor sales performance and key metrics across all stores.
• Analyse sales reports and market trends to identify opportunities for growth.

Customer Experience:

• Ensure exceptional customer service standards are maintained in all stores.
• Handle escalated customer inquiries and resolve issues promptly.
• Implement customer loyalty programs and promotional activities.

Operational Excellence:

• Oversee daily store operations, including inventory management, item transfers between locations, and fulfilment of online orders.
• Ensure policies, standards, and procedures are communicated and implemented.
• Contribute to Loss Prevention in all areas of the business and set expectations for inventory management.

Financial Management:

• Prepare and manage the budget for each store within the area.
• Monitor expenses and implement cost-saving initiatives where appropriate.
• Ensure all financial records are accurate and up to date.

Marketing & Community Engagement:

• Coordinate with the marketing team to execute in-store events and promotions.
• Build and maintain relationships with local businesses and community organisations.
• Represent the company at industry events and networking opportunities.

Reporting & Strategy:

• Provide comprehensive reports on sales performance, customer feedback, and operational efficiency to the CEO.
• Use insights to propose initiatives for continuous improvement.
• Provide real-time and weekly feedback on product and sales performance to CEO toinfluence inventory allocation and the success of the business

Qualifications:

• Must have proven experience in luxury retail sales and management, with a minimum of 3 years in a leadership role.
• Exceptional knowledge of luxury fashion brands and trends.
• Strong leadership skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, capable of building relationships with a diverse clientele.
• Demonstrated ability to meet and exceed sales targets.
• Proficiency in retail management systems and MS Office.
• Flexibility working, including bank holidays